Nayeli Vega
El Paso,TX
Summary
Proven achiever with extensive experience at C3i Solutions, An HCL Technologies, adept in customer service and computer skills. Excelled in fostering long-term client relationships, enhancing team performance at Victoria's Secret & PINK, and driving sales through effective upselling. Demonstrates exceptional teamwork and collaboration, ensuring seamless operations and customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
C3i Solutions, An HCL Technologies
04.2019 - Current
- Software and basic computer programs such as microsoft excel, microsoft word and Google docs.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Answering inbound phone calls, addressing customers' questions about products/services and processing payments via email and phone.
- Demonstrated ability to work independently and as part of a team to exceed customer service goals.
Sales Associate
Victoria's Secret & PINK
11.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Received shipment and made sure to process new arrival of merchandise
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier Team Lead
Victoria Secret & PINK
03.2012 - 10.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Processed refunds and exchanges in accordance with company policy.
Education
No Degree -
El Paso Community College
El Paso, TXNo Degree -
San Diego Miramar College
San Diego, CAHigh School Diploma -
J.M Hanks High School
El Paso, TX05.2009
Skills
Credit card processing
Sales and Upselling
Call center experience
Customer Service
Teamwork and Collaboration
Computer Skills
Languages
Spanish
Full Professional
Timeline
Senior Customer Service Representative
C3i Solutions, An HCL Technologies
04.2019 - Current
Sales Associate
Victoria's Secret & PINK
11.2017 - 04.2019
Cashier Team Lead
Victoria Secret & PINK
03.2012 - 10.2014
No Degree -
El Paso Community College
No Degree -
San Diego Miramar College
High School Diploma -
J.M Hanks High School
Similar Profiles
Michael WestMichael West
MIM Operations Manager at C3i Solutions, An HCL Technologies CompanyMIM Operations Manager at C3i Solutions, An HCL Technologies Company
Khaled Mukarrum KhanKhaled Mukarrum Khan
Technical Team Lead at Cognizant Technologies SolutionsTechnical Team Lead at Cognizant Technologies Solutions
Matthew CubbyMatthew Cubby
Senior Account Director at HCL TechSenior Account Director at HCL Tech