Nayeli Vera Gonzalez
Summary
Proven Manager with a track record of strategic planning and budget control, notably at Coffee Shop, where I led staff to enhance customer service and streamline operations. Fluent in Spanish with proficiency in Portuguese, I excel in problem-solving and have a keen eye for improving service efficiency. My leadership significantly contributed to operational improvements and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Manager
Coffee Shop
National Harbor
01.2012 - 04.2017
- Hiring, scheduling, training and supervising stuff.
- Equipment: teaching how to operate coffee shop equipment and payment systems.
- Costumer service: responding to costumers needs and complains, and proving solutions when issues arise.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Coordinating with vendors and maintaining inventory for the shop.
- Creating new ideas for the menu and marketing.
Busser/ Restaurant Maintenance
Graces Mandarin
Nation Harbor
11.2011 - 02.2014
- Trained new staff in bussing and cleaning procedures.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Crossland High School
Temple Hills, MDSkills
- Strategic Planning
- Budget Control
- Fluent in Spanish Some Portuguese
- Problem solving
- Costumer service
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Manager
Coffee Shop
01.2012 - 04.2017
Busser/ Restaurant Maintenance
Graces Mandarin
11.2011 - 02.2014
High School Diploma -
Crossland High School