NAYELI VIDALES
Fort Worth,TX
Summary
Dedicated and empathetic Medical Assistant with direct patient care and office customer service experience. Seeking a positive work environment and stability in life to gain growth and give off empathy for others and my surroundings. Committed to obtaining highest level of patient or customer satisfaction. Dedicated to complying with company standards and providing skills to prioritize and multi-task in fast working environment. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. I am outgoing, compassionate, driven and ambitious and a team player in my work environment. College student as well at Tarrant County College starting off to get my associate of arts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
Fort Worth Heart
Fort Worth
05.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Handled general office duties to support administrative staff during peak hours.
TEAM MEMBER
Lisa's Chicken and Seafood
Fort Worth
01.2021 - 03.2023
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Provided quality customer service by adhering to company policies and procedures.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
Customer Service Representative
State Farm
Haltom City, TX
07.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Nationally Certified Medical Assistant -
The College of Health Care Professions
Fort Worth, TX05-2023
High School Diploma -
Trimble Technical High School
Fort Worth, TX12-2019
Skills
- Vital Signs
- Direct Patient Care
- Medical Terminology
- Computer skills
- Customer Care
- Answering Multi-Line Phones
- Patient/Family Communications
- Skilled use of an AED and EKG
- Knowledge of OSHA and HIPAA
- Venipuncture (Vacutainer, Syringe, Butterfly)
- Paperwork Processing
- Leadership
- Multitasking
- Communication
- Multitasking Capabilities
- Telephone Etiquette
- Phlebotomy Techniques
- Scheduling
- Account updating
- Complaint resolution
- Administrative Support
- Client Relations
- Typing proficiency
- Staff Training
- Emergency Response Preparedness
- Payment Collection
- Data Entry
- Inbound and Outbound Calling
Certification
- CPR (Cardiopulmonary Resuscitation)
- Automated Eternal Defibrillator
Languages
SPANISH, Intermediate
Volunteer Experience
SUMMER CAMP VOLUNTEER, Worth Heights Community Center, Fort Worth
Languages
Spanish
Limited
Timeline
MEDICAL ASSISTANT
Fort Worth Heart
05.2023 - Current
Customer Service Representative
State Farm
07.2021 - 07.2022
TEAM MEMBER
Lisa's Chicken and Seafood
01.2021 - 03.2023
Nationally Certified Medical Assistant -
The College of Health Care Professions
High School Diploma -
Trimble Technical High School
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