Nayeli America Lopez

Los Angeles,CA

Overview

years of professional experience

Americas Best Contacts And Eyeglasses

Torrance, CA

05.2022 - Current

Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Displayed strong telephone etiquette
Conducted follow-up calls for missed or cancelled appointments.
Performed data entry tasks related to patient demographics and billing information.
Processed payments from patients including cash and credit cards
Performed preliminary eye exams, including visual acuity tests and color vision tests.
Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
Conducted vision screenings using automated refraction technology.
Assisted optometrist with more complex procedures, such as retinal imaging.

Burlington

Inglewood, CA

05.2021 - 10.2024

Provided excellent customer service while promoting loyalty programs to increase sales potential.
Operated cash register or POS system to receive payment by cash, check and credit card.
Processed returns and exchanges of merchandise in accordance with store policies.
Assisted customers over the phone regarding store operations and product information.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Conducted customer presentations to explain features and advantages of credit card options.

Superior Grocers

Lynwood, CA

01.2020 - 12.2020

Stocked and replenished hot food items throughout the shift.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Kept work area clean and organized at all times in compliance with health codes regulations.
Collaborated closely with chefs and managers to ensure smooth operations within the kitchen.
Performed daily cleaning duties such as scrubbing pots and pans, wiping down counters, sweeping floors.

Martin Luther King Community - Multi Service Center

Los Angeles, CA

09.2018 - 06.2019

Organized supplies and inventory control of medications in the clinic.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Scheduled and confirmed patient appointments and consultations.
Gained insight into the daily operations of a hospital or clinic environment.
Shadowed orthodontist performing oral procedures

Charles R. Drew University of Medicine And Science