Nayelin Mejia Ortiz
Land O' Lakes
Summary
Experienced fraud prevention professional prepared to tackle challenges in field. Known for effectively investigating and resolving fraud cases, leveraging keen analytical skills and collaborative approach. Dependable team player with strong problem-solving abilities and adaptability to dynamic environments.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
10
10
years of professional experience
Work History
Fraud Agent
Bank of America
04.2024 - Current
- Enhanced customer satisfaction through timely resolution of fraud disputes and thorough investigation processes.
- Worked closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
- Performed periodic reviews of existing anti-fraud policies and procedures to ensure continued effectiveness in addressing evolving threats landscape.
- Implemented advanced authentication methods for account access, enhancing security measures and customer confidence.
- Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
- Evaluated customer data to identify and prevent fraudulent activities.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Collaborated with cross-functional teams to develop robust anti-fraud measures, preventing potential losses.
- Served as a subject matter expert within the organization, providing guidance and support to colleagues in matters relating to fraud prevention and detection.
- Identified patterns in fraudulent activities by analyzing large data sets, leading to proactive countermeasures against emerging threats.
Office Manager
Expert Solar
11.2022 - 02.2024
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee records and productivity and submitted evaluation reports.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed detailed plans based on broad guidance and direction.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained computer and physical filing systems.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Reported to senior management on organizational performance and progress toward goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
Enphase Coordinator
Expert Solar
11.2022 - 02.2024
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Entered data, generated reports, and produced tracking documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
Relationship Banker
Bank Of America
08.2022 - 11.2022
- Provided customers with additional information regarding account services.
- Monitored accuracy of customer information in system.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Streamlined internal processes for improved efficiency, leading to faster transaction processing times and higher customer satisfaction levels.
- Greeted customers and delivered information about new account processes.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer payments and account setup charges.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated effective communication between clients and bank representatives, ensuring a seamless account management experience.
Operations Manager
Walmart
08.2015 - 08.2022
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Business Administration
Hillsborough Community College
Tampa, FL07.2026
High School Diploma -
Leto Apt High School
Tampa, FL05.2012
Skills
- Report Preparation
- Brand Management
- Business Planning
- Project Management
- Hiring and Training
- Policy Development
- Team Leadership
- Employee Coaching and Mentoring
- Documentation expertise
- Staff hiring
- Database Administration
- Compliance Monitoring
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fraud Agent
Bank of America
04.2024 - Current
Office Manager
Expert Solar
11.2022 - 02.2024
Enphase Coordinator
Expert Solar
11.2022 - 02.2024
Relationship Banker
Bank Of America
08.2022 - 11.2022
Operations Manager
Walmart
08.2015 - 08.2022
No Degree - Business Administration
Hillsborough Community College
High School Diploma -
Leto Apt High School
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