Summary
Overview
Work History
Skills
Timeline
Generic

Nayelis Romeu

WEST PALM BEACH,FL

Summary

Dedicated Front Desk Receptionist with a proven track record at Ali Law Office, excelling in customer service and office organization. Fluent in Spanish and English, adept at enhancing client experiences while efficiently managing tasks. Skilled in data entry and known for exceptional attention to detail and team collaboration.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Host role.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Ali Law Office
08.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Confirmed appointments, communicated with clients, and updated client records.

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Office organization
  • Multi-line telephone systems
  • Multitasking and organization
  • Customer assistance and interaction
  • Fluent in Spanish and English

Timeline

Front Desk Receptionist

Ali Law Office
08.2022 - Current
Nayelis Romeu