Nayelisse Lopez Rivera
Orlando
Summary
Motivated Senior pursuing a Bachelor of Science in Health Services Administration at the University of Central Florida, demonstrating leadership and a commitment to service excellence. Equipped with a unique blend of analytical thinking, exceptional customer service skills, and adept problem-solving abilities, ready to make impactful contributions in any professional environment. A strong foundation in health services combined with diverse experiences positions this candidate to drive success and innovation in future endeavors. Eager to leverage academic knowledge and practical insights to enhance organizational effectiveness and improve patient outcomes.
Overview
5
5
years of professional experience
Work History
Medical Receptionist & Clinical Assistant/Intern
Neurology Care Center
01.2025 - Current
- Managed front desk operations, including patient check-in, scheduling, and insurance verification.
- Collected and updated patient health information in electronic medical records with accuracy and confidentiality.
- Obtained and documented vital signs to support physician evaluations.
- Assisted with patient intake and prepared exam rooms to ensure an efficient flow of care.
- Handled multi-line phone system, coordinated follow-up appointments, and addressed patient inquiries.
- Contributed to a professional, patient-centered environment while maintaining HIPAA compliance.
Server/Bartender
Interlachen Country Club
01.2022 - Current
- Delivered exceptional customer service to members and guests, ensuring a positive dining experience.
- Maintained accuracy in order taking, drink preparation, and service in a fast-paced environment.
- Fostered strong relationships with patrons, enhancing the club’s reputation for service excellence.
Associate/Key Holder
Hollister Co.
10.2020 - 12.2021
- Oversaw opening and closing procedures, cash handling, and shift operations.
- Engaged with customers to provide personalized shopping experiences.
- Supported team members as a key point of contact, contributing to efficient operations and sales success.
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL05.2026
Skills
- Administrative office coordination
- Proficient in Microsoft Office
- Medical office administration
- Electronic medical records
- Patient scheduling
- HIPAA guidelines
- Verification of referrals
- Patient callbacks
- Typing and filing
- Front desk operations
- Document management
- Appointment management
Affiliations
Clubs/ Organizations: Health Services Administration Student Association; Service-Dog Training and Education Program
ADDITIONAL INFORMATION
Language: Fluent in English and Spanish
RELEVANT COURSEWORK
- Principles in Financial Accounting
- Managerial Accounting
- Medical Terminology
- U.S Healthcare Systems
- Healthcare Law and Ethics
Timeline
Medical Receptionist & Clinical Assistant/Intern
Neurology Care Center
01.2025 - Current
Server/Bartender
Interlachen Country Club
01.2022 - Current
Associate/Key Holder
Hollister Co.
10.2020 - 12.2021
Bachelor of Science - Health Services Administration
University of Central Florida
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