Nayelit Arias Guibourdenche
Albany,OR
Summary
Experienced customer service representative, highly skilled in resolving issues efficiently and meeting customer demands. Proficient in English and Spanish, both spoken and written. Solid understanding of customer relations management systems. Proven ability to maintain composure under challenging situations. Adept at multitasking and maintaining customer satisfaction while adhering to company procedures and policies.
Overview
2
2
years of professional experience
Work History
Bilingual Customer Service Representative
Sherwin Williams
04.2023 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Making sure customers understood our products and different standard of quality to ensure they got the right products for them.
Third Key Holder
Claires
08.2022 - Current
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Kept store clean and organized to provide shoppers with a pleasant experience.
- Trained and mentored new employees.
- Make sure all opening/closing procedures have been done correctly, and paper has been filed for the current day.
Customer Service Representative
Lowes Home Improvement Stores
01.2022 - Current
- Resolving a high volume of escalated customer complaints, and maintaining positive customer relations.
- Reduced average wait time at the Customer service desk
- Help manage lunches, breaks, and closing tasks by ensuring our associates finish their department checklist by the end of our night.
Person in Charge
Fred Meyers
03.2022 - 12.2022
- Applied strong leadership to maintain team efficiency and organize workflows for our department
- Maintained clean and well-organized production areas to ensure a customer-ready floor
- Mentor newly hired employees, and monitor work flow to improve to achieve results with our crew.
Education
Bachelor of Arts - Art Education
Escuela De Bellas Artes
Mendoza, Argentina12.2019
Skills
- Active listening and the ability to convey information clearly and effectively
- Strong interpersonal skills with the ability to build rapport, establish relationships, and empathize with customers to understand their needs
- Leadership and team-building, fostering collaboration in the workplace, and developing customer service staff to improve performance, and meet organizational goals
- Demonstrated expertise in hiring, training, fostering a positive work environment, and developing customer service staff to enhance their skills
Timeline
Bilingual Customer Service Representative
Sherwin Williams
04.2023 - Current
Third Key Holder
Claires
08.2022 - Current
Person in Charge
Fred Meyers
03.2022 - 12.2022
Customer Service Representative
Lowes Home Improvement Stores
01.2022 - Current
Bachelor of Arts - Art Education
Escuela De Bellas Artes
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