NAYELLI CORTEZ
San Antonio
Summary
Sales and marketing professional with expertise in coordinating diverse recreational activities. Committed to enhancing guest experiences through personalized service and effective communication, while driving operational efficiency in high-demand environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Marlin Blue Strategists
San Antonio
03.2024 - Current
- Led daily operations for 40+ employees, managed inventory, resolved customer issues, ensured smooth retail experience.
- Coordinated with sales team, handled high volumes of phone and email communication to align on goals and enhance performance.
- Oversaw cross-functional projects to streamline processes, enhance team collaboration while upholding Marriott brand standards.
Recreation Expert
JW Marriott Hill Country Resort & Spa
San Antonio
09.2025 - Current
- Coordinated diverse activities, including sports, arts, and wellness sessions to enhance guest engagement.
- Organized special events, ensuring smooth execution and high guest satisfaction.
- Delivered professional, courteous, and personalized service to guests at $800 million resort, anticipating needs for enjoyable, seamless poolside experience.
Retail Coordinator
JW Marriott Hill Country Resort & Spa
San Antonio
09.2025 - 01.2026
- Supervise and manage a team of 50+ attendants, ensuring smooth daily operations and maintaining high service standards.
- Led special projects enhancing service delivery and operational efficiency while collaborating with team members.
- Acted as primary point of contact for staff, guests, and management, showcasing leadership and problem-solving skills.
Recreation Attendant
JW Marriott Hill Country Resort & Spa
San Antonio
09.2025 - Current
- Coordinated daily recreational programs for guests of all ages.
- Facilitated guest participation in recreational activities and amenities at luxury resort.
- Delivered personalized customer service to elevate overall guest experiences.
- Assisted guests with inquiries and provided information about resort activities.
- Maintained cleanliness and organization of recreational facilities and equipment.
Peer Mentor
University of Texas at San Antonio
San Antonio
08.2025 - 12.2025
- Guided fellow students in academic strategies and personal development, enhancing their overall success.
- Facilitated peer engagement through group discussions and activities, promoting collaboration and community building.
- Assisted peers in navigating university resources and services for improved access and support.
Education
Bachelor of Business Administration -
The University of Texas at San Antonio
San Antonio, TX05-2027
Skills
- Communication skills
- Customer service
- Conflict resolution
- Project management
- Team leadership
Activities
- Hispanic Student Association (HSA), A student organization aims to promote cultural awareness, support, and empowerment for Hispanic and Latinx students on campus.
- Professional Business Women Society, Active member of a student-run organization empowering women in business through leadership development, networking, and community support.
- 2026 Boston Trek Program, Participated in the UTSA Carlos Alvarez College of Business Experiential Learning Trek to Boston, where I gained real-world insights across industries, connected with professionals, and deepened my understanding of how business, government, and innovation intersect.
Awards
- President's List, Recognition of outstanding scholarship for achieving a 4.0 GPA while registering as a full-time student during the fall and Spring 2024 semesters.
- President's List, Recognition of outstanding scholarship for achieving a 3.5 or higher GPA while registering as a full-time student during the fall 2025 semester.
Languages
English
Professional
Spanish
Professional
Certification
Social Media Marketing – Hubspot
Timeline
Recreation Expert
JW Marriott Hill Country Resort & Spa
09.2025 - Current
Retail Coordinator
JW Marriott Hill Country Resort & Spa
09.2025 - 01.2026
Recreation Attendant
JW Marriott Hill Country Resort & Spa
09.2025 - Current
Peer Mentor
University of Texas at San Antonio
08.2025 - 12.2025
Associate
Marlin Blue Strategists
03.2024 - Current
Bachelor of Business Administration -
The University of Texas at San Antonio