Nayelly Ledesma
Whittier,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative and determined to seek new skills and ready to achieve goals with the company and memories. Ambitious on focusing contributing to company success while learning from established professionals. Desiring to take on challenging position with long term career potential.
Overview
6
6
years of professional experience
Work History
Bayhost
Topgolf
08.2022 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Creating moments that matter.
- Answered guest questions with responses about menu, promotions and specials.
- Being fun and working in a busy, loud environment.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Customer Service/Administrative Assistant
Mark Gallagher
06.2019 - 12.2020
- Generated reports followed up with all new clients.
- Arranged meetings.
- Entered data into the system.
- communicated all necessary information.
- Maintained confidential records.
- Answered all incoming calls.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the department.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business over time.
Gymnastics Coach
PDGA USA
12.2017 - 05.2018
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Assessed student progress and provided feedback to improve technique and performance.
Education
Bachelor of Arts - Criminal Justice
Arizona State University
Tempe, AZ05.2025
Skills
- Customer Service
- Creative Mindset
- Media activity planning
- Social Media Posts
- Schedule Management
- Communications support
- Public Speaking
- Community Engagement
Sports
Gymnastic- 9 years
Competitive Cheerleading- 4 years
CIF CHAMP 2019
NCAA COED 2019
Timeline
Bayhost
Topgolf
08.2022 - Current
Customer Service/Administrative Assistant
Mark Gallagher
06.2019 - 12.2020
Gymnastics Coach
PDGA USA
12.2017 - 05.2018
Bachelor of Arts - Criminal Justice
Arizona State University
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