Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jose Galvan

Cathedral City,CA

Summary

Dynamic and results-driven professional with seven years of experience in security and customer service, supported by a solid educational background. Proven ability to communicate effectively in both written and verbal formats, demonstrating exceptional time management skills. Committed to exceeding personal and professional objectives while consistently delivering high-quality service and fostering positive relationships. A proactive approach to challenges ensures continuous improvement and success in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Valet Attendant

Towne Parke
03.2025 - Current
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.

Loss Prevention Officer

The Ritz-Carlton
06.2019 - Current
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing guests to safety.
  • Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Observed video surveillance systems for prompt emergency response.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
  • Completed incident reports and activity logs for accurate, current records.
  • Increased overall guest safety by performing regular inspections of hotel facilities for potential hazards or vulnerabilities.
  • Ensured proper identification was presented before allowing entry into restricted areas, preventing unauthorized access that could compromise hotel safety standards.
  • Supported continuous improvement efforts related to safety protocols by participating in ongoing security training and development opportunities.
  • Increased overall guest satisfaction by promptly addressing security concerns and providing professional assistance.
  • Maintain strict confidentiality regarding all information observed or obtained in the course of duties.”
  • Protect sensitive company, employee, and client information from unauthorized disclosure.
  • Assist in the completion and filing of initial workers’ compensation reports when injuries occur on-site, in accordance with company policy and legal requirements

Security Guard

Securitas Inc.
03.2019 - 07.2020
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.

Retail Sales Associate

TJ Maxx
03.2015 - 09.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

Bachelor of Arts - Criminal Justice

California State University, San Bernardino
San Bernardino, CA
01-2018

Bachelor of Science - Information Technology

Southern New Hampshire University
New Hampshire, OH
01-2026

Skills

  • Proficient with iOS and Microsoft Operating Systems
  • Effective problem solving
  • Quick decision making
  • Detail-oriented approach
  • Punctual and reliable
  • Customer service excellence

Certification

  • CPR and First Aid, American Heart Association, Palm Desert, CA
  • OSHA 10-Hour General Industry Outreach certification Training

Languages

Spanish

Timeline

Valet Attendant

Towne Parke
03.2025 - Current

Loss Prevention Officer

The Ritz-Carlton
06.2019 - Current

Security Guard

Securitas Inc.
03.2019 - 07.2020

Retail Sales Associate

TJ Maxx
03.2015 - 09.2019

Bachelor of Arts - Criminal Justice

California State University, San Bernardino

Bachelor of Science - Information Technology

Southern New Hampshire University

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