NAYELLY RODRIGUEZ
ROUND ROCK,USA
Summary
Customer service professional with over 12 years of experience managing diverse household operations, adept at time management, problem-solving, and organization. Demonstrates strong interpersonal skills and flexibility, fostering effective collaboration with external services and enhancing customer engagement. Eager to leverage extensive expertise in a dynamic environment, focusing on delivering exceptional service and support.
Experienced with managing diverse classroom environments and maintaining instructional consistency. Utilizes excellent communication and organizational skills to support student learning and engagement. Track record of adapting teaching strategies to meet varied student needs effectively.
Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with internal teams. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow.
Overview
13
13
years of professional experience
Work History
Long Term Substitute
Bluebonnet Elementary School
02.2025 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures in the Front Office
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Identified visitors' needs to offer solutions and information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Household Manager/Caregiver
Georgetown
01.2014 - Current
- Managed daily operations of the household, including budgeting, scheduling, and coordinating family activities.
- Developed strong time-management, multitasking, and problem-solving skills while balancing multiple responsibilities.
- Provided full-time care, emotional support, and education for children, promoting their development and well-being.
- Planned and prepared meals, managed healthcare appointments, and maintained a safe and organized environment.
- Adapted quickly to changing routines and unforeseen challenges, demonstrating flexibility and resilience.
- Strengthened interpersonal skills through managing family relationships and collaborating with external services (e.g., schools, medical providers).
Substitute
Dodea
01.2024 - 06.2024
- Managed classroom activities, ensuring smooth operations and effective student engagement.
- Adapted lesson plans to maintain continuity in education during teacher absences.
- Fostered a positive learning environment, enhancing student participation and interest.
- Collaborated with faculty to address student needs and maintain academic standards.
- Utilized strong communication skills to provide clear instructions and support to students.
Cashier
Shanghai express
01.2012 - 01.2015
- Handled cash transactions efficiently, ensuring accurate daily reconciliation.
- Enhanced customer satisfaction by providing prompt service and resolving issues quickly.
- Maintained organized checkout area, contributing to smooth store operations.
Education
Bachelors of Science - Health Sciences
Grand Canyon University
01-2026
Skills
- Time Management
- Budget Management
- Multitasking
- Emotional Support
- Scheduling
- Flexibility
- Problem Solving
- Organization
- Resilience
- Customer Engagement
- Adaptability
- Collaboration
- Positive reinforcement
LANGUAGES
Spanish (Native)
English
Native or Bilingual
Timeline
Long Term Substitute
Bluebonnet Elementary School
02.2025 - Current
Substitute
Dodea
01.2024 - 06.2024
Household Manager/Caregiver
Georgetown
01.2014 - Current
Cashier
Shanghai express
01.2012 - 01.2015
Bachelors of Science - Health Sciences
Grand Canyon University
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