Nayely Castillo
Menlo Park,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Merchandiser
Sports Basement
11.2021 - Current
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks by size, style, and color.
- Proposed new ideas and concepts to enhance merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created visual displays to highlight new and featured products.
- Used props and lighting to enhance appearance and visibility of displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Presented store update suggestions and layouts to management and stakeholders.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Interacted with guests in friendly and knowledgeable way.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Kept work areas neat, clean and free from debris.
Back waiter
P.F. Chang's
07.2013 - 08.2021
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Stocker
Athleta
09.2018 - 08.2020
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Created and enforced detailed organization processes to increase quality and service standards.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
- Picked and packed order items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
House Cleaner
Araceli's House Cleaning
03.2008 - 08.2012
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Informed and sold clients on additional services.
- Collected payment for services rendered and provided client with billing receipts.
- Exceeded client expectations to garner future services.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Sanitized apartments after move-out or prior to move-in.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Palo Alto High School
Palo Alto, CA06.2011
Skills
- Positive and conscientious attitude
- Learn and adapt quickly
- Team-oriented and dependable
- Time management skills
- Daily Reporting
- Professional Appearance
- Multitasking proficiency
- Exceptional communication
- Bilingual in English and Spanish
- Reliable and punctual
Volunteer Experience
Veteran's Hospital, Palo Alto, CA, Summer 2007, ROP Summer Intern, Stocked and organized the canteen
Performed housekeeping duties
Assisted with nutrition services
References
furnished upon request
Hobbies and Interests
- Reading
- Music
- Drawing
Languages
Spanish
Native or Bilingual
Timeline
Merchandiser
Sports Basement
11.2021 - Current
Stocker
Athleta
09.2018 - 08.2020
Back waiter
P.F. Chang's
07.2013 - 08.2021
House Cleaner
Araceli's House Cleaning
03.2008 - 08.2012
High School Diploma -
Palo Alto High School
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