Nayely Gaspar
Clinton,OK
Summary
Enthusiastic Scheduling Specialist eager to make a positive impact using strong communication and organizational abilities.
Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Cigna
08.2023 - Current
- Provided guidance to customers experiencing health issues, assisting with administrative services and navigation of benefits.
- Managed claims review processes to guarantee correct processing and submitted adjustment requests to rectify discrepancies.
- Streamlined communication processes between departments, increasing efficiency in issue resolution.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Front Desk Medical Receptionist
Children's Nephrology Clinic
08.2020 - Current
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
Scheduling Specialist
My Left Foot Children's Therapy
02.2020 - 08.2020
- Documented calls and appointments using Excel
- Called parent's to coordinate schedules and set appointments.
- Provided detailed information about available services and requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Cashier/Office Administrator
Zales
11.2015 - 03.2020
- Worked with upper management to complete complex projects within specific timelines.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Talked with vendors and suppliers about product orders and issues.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, AZ03.2020
Skills
- Customer relations skills
- Schedule coordination expertise
- Documentation abilities
- Customer support
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Representative
Cigna
08.2023 - Current
Front Desk Medical Receptionist
Children's Nephrology Clinic
08.2020 - Current
Scheduling Specialist
My Left Foot Children's Therapy
02.2020 - 08.2020
Cashier/Office Administrator
Zales
11.2015 - 03.2020
Associate of Applied Science - Health Care Administration
Pima Medical Institute