Nayely Martinez
Team Member
Porter,TX
Summary
Proven track record in enhancing guest relations and teamwork, notably at Chick-fil-A. Excelled in task prioritization and cash handling, streamlining operations and improving service delivery. Achieved positive press and customer satisfaction through meticulous attention to detail and effective complaint handling. Demonstrates exceptional patience and collaboration skills, driving operational excellence.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Front of House Member
Chick-fil-A
08.2024 - Current
- Remembered, recited and promoted variety of menu items.
- Improved time management skills by juggling multiple responsibilities such as greeting guests upon arrival, managing catering orders, coordinating take-out orders, and maintain clean work area.
- Streamlined communication between front of house and back of house teams, resulting in improved order accuracy.
- Anticipated guest needs by consistently checking in during their dining experience to refill drinks or address any additional requests promptly.
- Proficient in operating POS system and handling cash transactions.
- Contributed to establishment's positive reputation by consistently exhibiting professionalism, attention to detail, and genuine care for guest satisfaction.
Restaurant Hostess
Fronteras Mexican Grill Restaurant
09.2022 - 07.2023
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Balloon Handler
Party City
08.2020 - 05.2022
- Reduced risks associated with inclement weather conditions by implementing appropriate safety measures for balloon handling.
- Streamlined setup processes, working efficiently alongside teammates to prepare balloons within tight time constraints.
- Contributed to positive press coverage of events with visually appealing displays of balloons in motion.
- Showcased attention to detail, monitoring balloon stability and air pressure throughout events for optimal performance and safety.
- Fostered strong relationships with clients, ensuring their satisfaction through exceptional service delivery during events.
Education
High School Diploma -
Porter High School
Porter, TX 08.2017 - 05.2024
Skills
Patience and composure
Complaint Handling
Task Prioritization
Food safety understanding
Cash handling proficiency
Cleaning procedures
Table setting expertise
Guest Relations
Patience and composure
Languages
Spanish
Limited Working
Interests
Content Creation
Local Meetups
Volunteer Work
Timeline
Front of House Member
Chick-fil-A
08.2024 - Current
Restaurant Hostess
Fronteras Mexican Grill Restaurant
09.2022 - 07.2023
Balloon Handler
Party City
08.2020 - 05.2022
High School Diploma -
Porter High School
08.2017 - 05.2024
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