Nayely Pena
York,PA
Summary
Versatile and motivated professional with experience in real estate, travel coordination, front desk operations, and hospitality. Proven ability to deliver exceptional customer service, manage multiple responsibilities in fast-paced environments, and communicate effectively with diverse clients. Bilingual in English and Spanish, with a strong work ethic and attention to detail. Actively seeking a long-term career with growth opportunities where I can apply my skills, learn new ones, and contribute to a dynamic team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Licensed Realtor
Keller Williams Keystone Realty
York, PA
01.2025 - Current
- Communicated regularly with clients via phone, email or text message to provide updates on progress.
- Managed multiple projects simultaneously while meeting deadlines.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
Travel Agent
Intele Travel
Delray Beach, FL
10.2024 - Current
- Prepared customized itineraries based on customer needs and preferences.
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Researched availability of airfare and hotel rooms using reservation systems.
Restaurant Hostess
YorkTowne hotel
York, PA
10.2024 - Current
- Resolved customer complaints professionally while maintaining a positive attitude towards guests.
- Answered incoming calls with an appropriate greeting and provided information about menu items or services offered.
- Communicated with servers about new tables, changes in food availability, and customer comments.
Front Desk Receptionist
Best Western Plus Hotel
York, PA
06.2024 - 11.2024
- Provided administrative support such as filing documents, photocopying, and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Generated monthly reports summarizing sales activities, customer feedback surveys, and other relevant data.
Education
Bachelor of Arts - Communication Studies
Shippensburg University of Pennsylvania
Shippensburg, PA05-2024
Skills
- Market analysis
- Time management
- Customer service
- Multitasking
- Organization
- Relationship building
Languages
Spanish
Professional
Certification
- CITI Behavioral Research Certification
Accomplishments
- Honors society of Lambda Pi Eta
- Selected as a panelist for two conferences
- President of hall council
Affiliations
- Networking events
- Volunteer community projects
- Travel
- Investing
Timeline
Licensed Realtor
Keller Williams Keystone Realty
01.2025 - Current
Travel Agent
Intele Travel
10.2024 - Current
Restaurant Hostess
YorkTowne hotel
10.2024 - Current
Front Desk Receptionist
Best Western Plus Hotel
06.2024 - 11.2024
Bachelor of Arts - Communication Studies
Shippensburg University of Pennsylvania