Nayely Valencia
Mountain View,United States
Summary
My name is Nayely Valencia. I am currently a workplace experience coordinator with JLL and a small business owner. Being a WSC has helped develop skills like conflict resolution, customer service, determination etc. I've proven ability to manage large spaces (500,000+ sq ft) through daily inspections. I've had to decommission buildings as well as prep them for re-opening (300,000 sq ft) This has helped with becoming a quick responder and fast learner. It is extremely important for me to desire a leadership position as I believe I have all that it takes.
Overview
7
7
years of professional experience
Work History
Photo Booth Rental Services
Self-employed
07.2023 - Current
- Manage all aspects of the business, including marketing, booking, and customer service.
- Develop and maintain budgets/financial plans
- Provide executive leadership for my business, ensuring its continued success.
- Set up and tear down the photo booth at event locations.
- Provide excellent customer service before, during, and after events.
- Respond promptly to customer inquiries and requests.
Workplace Service Coordinator
JLL, Jones Lang LaSalle
07.2022 - Current
- Maintain a consistent record of completing and submitting building inspections daily.
- Assess customer needs and developed solutions to meet needs.
- Develop strong working relationships with vendors.
- Oversee the building's functionality and user experience, addressing any issues that may arise.
- Manage inventory control of essential building supplies and equipment.
- Assist with special events and space utilization within the facilities.
- Perform other duties as assigned by the Facilities Manager.
- Maintain accurate and up-to-date building documentation and records.
- Successfully complete all assigned online trainings within designated deadlines.
Pausa Barista Bar
Bon Appetite
03.2022 - 07.2022
- Greet customers with a smile and take their orders efficiently and accurately.
- Prepare a wide variety of coffee drinks, including espresso-based beverages, brewed coffee, and tea, following established recipes and quality standards.
- Work effectively with other baristas to ensure smooth cafe operations.
- Assist teammates whenever needed to provide excellent customer service.
Barista/ Supervisor
Starbucks
06.2019 - 02.2022
- Train and mentor new baristas on coffee preparation, cafe operations, and customer service protocols.
- Delegate tasks and provide constructive feedback to team members to improve performance.
- Ensure guests receive exceptional service, exceeding their expectations.
- Handle customer inquiries and complaints professionally and efficiently.
- Monitor daily sales figures and track inventory usage.
- Assist with cafe opening and closing procedures, including equipment setup and cleaning.
Food service
California's Great America
06.2017 - 08.2017
- Clean, sanitize work areas, equipment, utensils and dishes
- Store food in designated containers and storage areas to prevent spoilage
- Worked with register; received payment by cash, credit cards and vouchers.
Education
Senior/ Class of 2019 -
Yerba Buena High School
One year of community college -
DeAnza college
Skills
- Ability to work under pressure
- Problem solver
- Very quick learner
- Multitasking
- Bilingual: English/Spanish
- Excellent customer service
- Able to work both independently and as a member of a team
- Strong management and leadership skills
- Reliable, responsible, efficient and detail oriented individual
- Joyful and Loving
- Self-motivated; able to work without close supervision
- Believer in positive results
- Determined and persistence
- Enthusiastic and dependable
Timeline
Photo Booth Rental Services
Self-employed
07.2023 - Current
Workplace Service Coordinator
JLL, Jones Lang LaSalle
07.2022 - Current
Pausa Barista Bar
Bon Appetite
03.2022 - 07.2022
Barista/ Supervisor
Starbucks
06.2019 - 02.2022
Food service
California's Great America
06.2017 - 08.2017
Senior/ Class of 2019 -
Yerba Buena High School
One year of community college -
DeAnza college