Nayely Vazquez
Sacramento,CA
Summary
Working at Wells Fargo is where I truly got to excell in transaction processing accuracy, growing and building customer relationships and trust. Using my Spanish-speaking ability, I was also able to enhance customer service experience for a lot of customers, even with customers who spoke very little English and no Spanish, I would always use the best of my abilities to able to provide help. Not only has Wells Fargo helped with my career growth, but also with my personal growth. I've learned patience, how to quickly and efficiently solve problems, I have grown to be more comfortable and confident with what I do, and I have been able to practice and expand my vocabulary in Spanish. I have been more than grateful for my experience at Wells Fargo, but I am ready for new opportunities to further my knowledge and growth, and I am always prepared to learn and accommodate to something new!
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
12.2022 - 09.2024
- Managed transactions during busy hours while maintaining attention to detail, ensuring good customer experience.
- Balanced cash drawers accurately at the end of each shift
- Answered customer questions regarding account balances, transaction history, services charges, ATM and online services.
- Gained trust with clients by maintaining confidentiality, building personal relationships and protecting sensitive information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and recommended opportunities/services resulting in quality customer service.
- Built and strengthened customer relationships by using interpersonal and communication skills.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by monitoring transactions, reporting suspicious activity to management, calling fraud support, comparing checks/signatures/ID's on with ones on file.
Merchandise Stocker
Burlington
05.2021 - 01.2022
- Worked with coworkers on various tasks, such as restocking and merchandising often.
- Supported loss prevention by monitoring store areas for possible theft while performing daily tasks.
- Welcomed customers and helped determine their needs or questions.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods, minimizing potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed also by maintaining cleanliness throughout the store.
Education
High School Diploma -
Westminster High School
Westminster, CA05.2020
No Degree - Psychology
Orange Coast College
Costa Mesa, CASkills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Patience and Empathy
- Customer relationship development
- Transaction Processing
- Listening and Comprehension
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
12.2022 - 09.2024
Merchandise Stocker
Burlington
05.2021 - 01.2022
High School Diploma -
Westminster High School
No Degree - Psychology
Orange Coast College
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