Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nayely Rivera

Henrico

Overview

7
7
years of professional experience

Work History

PCT

Bon Secours St. Mary's Hospital
Richmond, VA
09.2025 - Current
  • Assisted nursing staff with patient care and daily activities to enhance comfort and well-being.
  • Monitored vital signs and reported changes to healthcare professionals for timely interventions.
  • Maintained cleanliness and organization of patient rooms, ensuring a safe environment.
  • Supported patients with mobility and rehabilitation exercises, promoting recovery and independence.

Customer Service Representative

Dick's Sporting Goods
Richmond, VA
11.2018 - Current
  • Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
  • Trained new staff on product knowledge and customer service protocols, improving team performance.
  • Streamlined returns process, reducing processing time and increasing efficiency in handling customer transactions.
  • Provided expert guidance on merchandise selection, resulting in improved sales conversion rates.

Medical Assistant

Shenandoah Dermatology
Harrisonburg, VA
06.2024 - 06.2025
  • Assisted in patient intake processes, ensuring accurate data collection and documentation.
  • Supported dermatological procedures by preparing examination rooms and sterilizing instruments.
  • Educated patients on skincare routines and post-treatment care to enhance recovery outcomes.
  • Managed appointment scheduling, optimizing patient flow for efficient office operations.

Education

No Degree - Nursing

Bon Secours Memorial College of Nursing
12-2027

Bachelor of Science - Health Science

James Madison University
Harrisonburg, VA
05-2024

Skills

  • CPR certification
  • Team collaboration
  • Compassionate care
  • Safety protocols
  • Basic life support

Languages

Spanish
Native or Bilingual

Timeline

PCT

Bon Secours St. Mary's Hospital
09.2025 - Current

Medical Assistant

Shenandoah Dermatology
06.2024 - 06.2025

Customer Service Representative

Dick's Sporting Goods
11.2018 - Current

No Degree - Nursing

Bon Secours Memorial College of Nursing

Bachelor of Science - Health Science

James Madison University
Nayely Rivera