Nathan Ayers
Newark,OH
Summary
Grievance Coordinator with over 4 years of experience in resolving complex member complaints and enhancing satisfaction through innovative strategies. Demonstrates strong skills in team building, mentoring, and performance management, effectively leading teams to deliver exceptional service. Passionate about utilizing critical thinking and communication skills to drive continuous improvement and achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Grievance Coordinator - Grievance Support Team
Aetna
01.2022 - Current
- Resolve complex member complaints, enhancing satisfaction and ensuring fair outcomes.
- Collaborate with teams to streamline processes, boosting efficiency.
- Lead projects, mentor peers, and support management tasks.
- Conduct case reviews for quality and compliance assurance.
- Serve as first contact for coordinators, facilitating effective resolutions.
Lead Social Media Editor
JPMorgan Chase
01.2010 - 01.2022
- Managed team to meet deadlines, ensuring quality and timely social media content.
- Conducted evaluations, enhancing team skills and meeting organizational goals.
- Delegated tasks based on strengths, ensuring precise and timely deliverables.
- Provided feedback to improve performance, aligning with objectives.
- Developed critical thinking and message crafting to boost customer engagement.
Education
Business Administration
DeVry Institute of Technology
OHSkills
- Adaptability
- Coaching
- Communication
- Critical Thinking
- Customer Service
- Delegation
- Mentoring
- Staff Training
- Team Building
- Time Management
Timeline
Grievance Coordinator - Grievance Support Team
Aetna
01.2022 - Current
Lead Social Media Editor
JPMorgan Chase
01.2010 - 01.2022
Business Administration
DeVry Institute of Technology