Nayfi Wirzburger
Amesbury,Massachusetts
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Kobes Buddha Japanese Steak House
Haverhill, MA
06.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
Hostess/ Busser/Food Runner
Angie's Diner
Newburyport, MA
03.2023 - Current
- Ensured compliance with health and safety regulations at all times.
- Handled cash payments and reconciled daily transactions accurately.
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored customer satisfaction levels throughout their meal experience.
- Verified reservations and wait times with customers.
- Resolved any customer complaints or issues quickly and professionally.
- Communicated clearly with kitchen staff regarding customer orders.
- Assisted in preparing the restaurant for opening and closing shifts.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Accurately recorded customer information into reservation system.
- Provided excellent customer service by addressing customer needs promptly.
- Maintained a clean and organized dining area.
- Checked identification of customers prior to serving alcoholic beverages.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Server
Surf Side
Salisbury, MA
04.2024 - 06.2024
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Hostess/Busser/Food Runner
Jalisco's Mexican Restaurant
Kingston, NH
02.2023 - 07.2023
- Informed kitchen staff of any special orders or dietary restrictions.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Managed reservations, waitlists, and special requests for large parties.
- Balanced cash register at end of shift according to established procedures.
- Upsold appetizers, drinks, desserts. when appropriate.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Bussed and reset tables in an orderly fashion.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Took initiative to help others whenever necessary.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Replenished napkins, condiments, silverware and glassware as needed.
- Delivered food orders to tables in a timely manner according to company standards.
Barista
Panera Bread
Amesbury, MA
05.2022 - 06.2023
- Stocked shelves with ingredients needed to make coffee drinks.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
Westfield State University
Westfield, MA06-2027
Skills
- Guest Engagement
- Professional Appearance
- Exceptional customer service
- Effective customer upselling
- Strong Work Ethic
- Service prioritization
- Menu knowledge
- Memory retention
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Warm and Friendly
- Cleanliness standards
- Foreign language proficiency
- Upselling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server
Kobes Buddha Japanese Steak House
06.2024 - Current
Server
Surf Side
04.2024 - 06.2024
Hostess/ Busser/Food Runner
Angie's Diner
03.2023 - Current
Hostess/Busser/Food Runner
Jalisco's Mexican Restaurant
02.2023 - 07.2023
Barista
Panera Bread
05.2022 - 06.2023
High School Diploma -
Westfield State University
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