NAYHA KHAN
Wake Forest,NC
Summary
Interested in working with as a learner/observer position, for a “Reliable Company,” and help them to utilize knowledge/skills, education, and experience. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Focused Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo
01.2022 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- The strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Removed mutilated currency from circulation
- Reconciled cash drawer and resolved discrepancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Provided customer records, account statements and copies of checks
- Counted and packaged currency and coins
- Placed orders for customer checks and verified starting numbers
- Audited fellow teller currency to contribute to dual-control procedures
- Turned in excess cash to maintain drawer security
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Sold and cross-sold bank products to new and existing customers
- Assisted customers with compromised debit cards and issued new credentials
Customer Service Representative
J Maxx Store
Wake Forest, NC
09.2019 - Current
- Set up and activated customer accounts
- Assessed customer needs, and unsold products, and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Reviewed account and service histories to identify trends and issues
- Educated customers on special pricing opportunities and company offerings
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Exceeded company productivity standards on consistent basis
- Delivered service and support to each customer, paving way for future business opportunities
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Made outbound calls to obtain account information
- Assessed customer account information to determine current issues and determine potential solutions
- Documented conversations with customers to track requests, problems and solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Trained new employees on procedures and policies to maximize team performance
- Remained constantly aware of customer activity to ensure safe and secure shopping environment
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Education
Associate of Arts - Business Administration Business Administration And Social Work
Heritage High School, NC
Wake Forest, NC01.2000
BBA - Business Administration And Social Work
Wake Technical Community College
Wake Forest, NC01.2023
Skills
- Outstanding communication, interpersonal, and data entry skills Ability to manage time and complete daily target in work hours
- Confident, hardworking, and enthusiastic person with sound telephone etiquettes
- Sound knowledge of Finance features and specification and legal implications involved
- Excellent analytical, Customer service and Finance skills
- Satisfy the Customers service is number one priority for me
- Cashier, Inventory Control systems, Cash reports, Trouble Shooting
- Cashier
- Interpersonal
- Customer service
- Data entry
- Features
- Finance
- Inventory Control
- Legal
- Sound
- Specification
- Telephone
- Trouble Shooting
- Credit card payment processing
- Report creation
- Report generation
- Customer relations
- Business development understanding
- Courteous demeanor
- Schedule mastery
- Project management abilities
- Inbound and Outbound Calling
- Call Center Operations
- Adaptive team player
- Senior leadership support
- Stockroom procedures
- Freight operations
- In-store support
- Sales expertise
- Clerical support
- Office equipment proficiency
- Route management
- Product organization
- Problem-solving abilities
- System implementation
- Technologically savvy
- High-energy attitude
- Process optimization
- Conflict mediation
- Retail sales customer service
- Quality assurance controls
- Shipping and receiving understanding
- Promotional support
- Quality control
Accomplishments
- Earned best customer service award for outstanding customer service.
- Successfully trained 3 new tellers over a 6 month time period.
- Documented and resolved critical issues which led to positive results.
- Achieved CSR through effectively helping with improve Cash reports.
Timeline
Bank Teller
Wells Fargo
01.2022 - Current
Customer Service Representative
J Maxx Store
09.2019 - Current
Associate of Arts - Business Administration Business Administration And Social Work
Heritage High School, NC
BBA - Business Administration And Social Work
Wake Technical Community College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
John AutryJohn Autry
Research Assistant at US Army War CollegeResearch Assistant at US Army War College