Nayhara Souza
Newark,NJ
Summary
Highly organized and proactive Personal Assistant with over six years of experience providing comprehensive support to high-profile individuals and executives, optimizing efficiency, productivity and service quality.
Reliable support specialist with track record of initiative and accuracy.
Known for exceptional interpersonal and communication skills, attention to detail, and a calm, efficient approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Personal Assistant/Household Manager
Private Client
09.2020 - Current
- Manage and organize private client's calendar, including scheduling appointments, meetings, and events.
- Implemented effective time management strategies, prioritizing tasks to optimize private client's schedule.
- Played key role in preparation of presentations and reports, contributing to well-informed decision-making processes.
- Assisted with personal tasks, including appointment scheduling and errand running for private client.
- Contributed to positive and tailored work environment through professional demeanor and strong interpersonal skills, aligning with role of personal assistant to private client.
Personal Assistant
Private Client
09.2017 - 06.2020
- Assisted private client in personal tasks, including scheduling appointments and running errands as required.
- Ensured a well-maintained professional image for private client, both internally and externally, through diligent representation.
- Improved time management of private client through effective prioritization and organization of tasks.
- Demonstrated absolute discretion in handling confidential information specific to private client's affairs.
Customer Service Supervisor
Contax
11.2006 - 08.2014
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Arts - Human Resources Management
Estacio De Sa
Rio De Janeiro 2010
Skills
- Calendar Management
- Meeting Planning
- Time Management
- Networking
- Multitasking and Organization
- Interpersonal Communication
Languages
Portuguese
Native or Bilingual
Timeline
Personal Assistant/Household Manager
Private Client
09.2020 - Current
Personal Assistant
Private Client
09.2017 - 06.2020
Customer Service Supervisor
Contax
11.2006 - 08.2014
Associate of Arts - Human Resources Management
Estacio De Sa
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