Nayhen Trader

• Enhanced fraud detection by implementing advanced data analytics techniques and tools.
• Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
• Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
• Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
• Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products

• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets

• Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches

• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths

• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.

• Retained 3-6 accounts daily (Dept. daily average 2-3 accounts per specialist)

• Effectively managed a high-volume of inbound and outbound customer calls.

• Addressed and resolved customer complaints empathetically and professionally.

• Defused volatile customer situations calmly and courteously.

• Accurately documented, researched and resolved customer service issues.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

• Met or exceeded service and quality standards every review period.

• Addressed and resolved customer product complaints empathetically and professionally.

• Accurately documented, researched and resolved customer service issues.

• Mastery of customer service management systems and databases.

• Referred unresolved customer grievances to designated departments for further investigation.

• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.