Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Nayia Diaz

Clayton,NC

Summary

Developed excellent customer service and sales skills in fast-paced retail environment, consistently meeting and exceeding sales targets. Known for effective communication and building strong customer relationships, adaptable to various customer needs and preferences. Looking to transition into new field where these transferrable skills can be applied to drive success and growth.

Overview

1
1
year of professional experience

Work History

Retail Salesperson

Dicks Sporing Goods
03.2024 - 05.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
  • Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
  • Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
  • Generated brand awareness and positive product impressions to increase sales.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to inventory management efforts by accurately processing incoming shipments, organizing stockrooms, and conducting regular audits.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Streamlined checkout processes by efficiently handling transactions, bagging items securely, and providing prompt assistance during busy periods.
  • Greeted customers and provided outstanding customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Lead Keyholder

Five Below
05.2023 - 10.2023
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.
  • Managed inventory effectively, ensuring optimal stock levels for high-demand products.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Education

Bachelor In Psychology - Psychology

Universidad De Puerto Rico
Bayamón PR
06.2003

Bachelors In Political Science - Social Studies

Universidad De Puerto Rico
Bayamón PR
2001

Skills

    Fast learner

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Salesperson

Dicks Sporing Goods
03.2024 - 05.2024

Sales Lead Keyholder

Five Below
05.2023 - 10.2023

Bachelor In Psychology - Psychology

Universidad De Puerto Rico

Bachelors In Political Science - Social Studies

Universidad De Puerto Rico

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Nayia Diaz