Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
20
20
years of professional experience
Work History
FSQA TECHNINCIAN II
Clemens Food Group
03.2020 - Current
Ensure that programas are met: QACCP, GMP & HACCP.
Applied critical thinking and research to address complex issues.
Maintained quality assurance and customer satisfaction objectives.
Inspected equipment to identify areas of wear or causes of malfunctions.
Lead Driver
GCA Services
02.2016 - 03.2020
Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
Coordinated with drivers to organize timely pickup and delivery.
Counseled drivers on violations of company policy or service standards to improve performance.
Addressed driver communications and provided required data to drivers.
Implemented and supported company quality and safety improvement efforts.
Identified process breakdowns and developed improvement plans to resolve.
Drove safely in various weather and road conditions to avoid accidents.
Generated consistent referrals and repeat business by providing friendly and fast service.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Manager of Operations
Servicios Serviclean 2000, C.A.
11.2010 - 07.2015
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervisor of Factory Operations
Grupo Industrial Polibarq
05.2004 - 11.2010
Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.
Education
Course - Lean Six Sigma Fundamentals
Linked in Learning
Website
10.2023
Course - SAP ERP Essential Training
Linked in Learning
Website
10.2023
Certification Course - Diploma in University Teaching
UCLA
Venezuela
10.2009
Certificacion Course - Safety, Healt, Hygiene And Environment
IUTAEB
Venezuela
11.2008
Bachelor of Science - Industrial Engineering
Univeridad Yacambu
Venezuela
05.2004
Skills
Customer Service
Operations Monitoring
Quality Control
Cost Control
Project Support
Work Planning and Prioritization
Documentation and Reporting
Six Sigma Methodologies
Routine Inspections
Staff Education and Training
Project Management
Production Scheduling
Languages
Spanish
Native or Bilingual
Timeline
FSQA TECHNINCIAN II
Clemens Food Group
03.2020 - Current
Lead Driver
GCA Services
02.2016 - 03.2020
Manager of Operations
Servicios Serviclean 2000, C.A.
11.2010 - 07.2015
Supervisor of Factory Operations
Grupo Industrial Polibarq
05.2004 - 11.2010
Course - Lean Six Sigma Fundamentals
Linked in Learning
Course - SAP ERP Essential Training
Linked in Learning
Certification Course - Diploma in University Teaching
UCLA
Certificacion Course - Safety, Healt, Hygiene And Environment