Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nayib Navarro

Coldwater,MI

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

20
20
years of professional experience

Work History

FSQA TECHNINCIAN II

Clemens Food Group
03.2020 - Current
  • Ensure that programas are met: QACCP, GMP & HACCP.
  • Applied critical thinking and research to address complex issues.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Lead Driver

GCA Services
02.2016 - 03.2020
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Coordinated with drivers to organize timely pickup and delivery.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Addressed driver communications and provided required data to drivers.
  • Implemented and supported company quality and safety improvement efforts.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Manager of Operations

Servicios Serviclean 2000, C.A.
11.2010 - 07.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Supervisor of Factory Operations

Grupo Industrial Polibarq
05.2004 - 11.2010
  • Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
  • Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
  • Spearheaded product and process quality initiatives with full compliance to internal, industry and customer quality standards.
  • Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
  • Analyzed financial reports, assessed factory productivity and devised plans of action to build productive plant operations.

Education

Course - Lean Six Sigma Fundamentals

Linked in Learning
Website
10.2023

Course - SAP ERP Essential Training

Linked in Learning
Website
10.2023

Certification Course - Diploma in University Teaching

UCLA
Venezuela
10.2009

Certificacion Course - Safety, Healt, Hygiene And Environment

IUTAEB
Venezuela
11.2008

Bachelor of Science - Industrial Engineering

Univeridad Yacambu
Venezuela
05.2004

Skills

  • Customer Service
  • Operations Monitoring
  • Quality Control
  • Cost Control
  • Project Support
  • Work Planning and Prioritization
  • Documentation and Reporting
  • Six Sigma Methodologies
  • Routine Inspections
  • Staff Education and Training
  • Project Management
  • Production Scheduling

Languages

Spanish
Native or Bilingual

Timeline

FSQA TECHNINCIAN II

Clemens Food Group
03.2020 - Current

Lead Driver

GCA Services
02.2016 - 03.2020

Manager of Operations

Servicios Serviclean 2000, C.A.
11.2010 - 07.2015

Supervisor of Factory Operations

Grupo Industrial Polibarq
05.2004 - 11.2010

Course - Lean Six Sigma Fundamentals

Linked in Learning

Course - SAP ERP Essential Training

Linked in Learning

Certification Course - Diploma in University Teaching

UCLA

Certificacion Course - Safety, Healt, Hygiene And Environment

IUTAEB

Bachelor of Science - Industrial Engineering

Univeridad Yacambu
Nayib Navarro