Nayira Garcia
Monticello,NY
Summary
Sharp and energetic travel consultant successful at troubleshooting and handling customer support quickly.
Bilingual and well-traveled with active listening and interpersonal skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Travel Consultant
Vail Resorts Inc
New York, NY
09.2022 - Current
- Educated clients on destination-specific considerations such as customs regulations & local attractions to enhance their overall experience.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Skilled at working independently and collaboratively in a team environment.
- Ask open-ended questions to better ascertain client needs and determine best travel offerings.
- Work closely with clients to understand unique needs and meet specific travel desires.
- Organize memorable travel itineraries and vacations for all-level clients.
Medicare Sales Broker
Self Employed
Home Office
06.2019 - 10.2022
- Used consultative sales approach to understand and meet customer needs.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and negotiations.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Utilized CRM tools to manage pipeline effectively and track progress towards achieving individual goals.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Addressed each customers' needs and wants to recommend suitable product options.
- Built strong relationships with clients by providing exceptional customer service, resulting in increased repeat business and referrals.
Medicare Sales Insurance Agent
Anthem Insurance Company
139 Centre St, New York, NY 10013
01.2015 - 06.2019
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed and implemented promotional strategies to increase customer base.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized CRM software to manage client relationships.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Met with customers to provide information about available products and policies.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Dental Billing Specialist
Amsterdam Westside Dental
657 Amsterdam Ave, New York, NY 10025
06.2010 - 01.2015
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Utilized various software programs to process customer payments.
- Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
Dental Assistant
Demostenes Mercado DDS
11.2002 - 03.2005
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Dental Assistant
West Dental Associates
29 West 57th St 6th Floor NY 10019
10.2000 - 11.2002
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Franklin Dental Group
81-83 Franklin Street
02.1999 - 10.2000
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Internship -
Harlem Hospital
46 W 137th St, New York, NY 1003705.2000
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.1999
Dental Assistant - Health Management And Clinical Assistance
Mercy College
Dobbs Ferry, NY05.1999
Skills
- Data Entry
- Critical Thinking
- High volume environments
- Client Relationship Building
- Strong Communication Skills
- Customer Inquiry and Response
- Bilingual Proficiency
- CRM software proficiency
- Computer Skills
- Dependable and Responsible
- Attention to Detail
- Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Travel Consultant
Vail Resorts Inc
09.2022 - Current
Medicare Sales Broker
Self Employed
06.2019 - 10.2022
Medicare Sales Insurance Agent
Anthem Insurance Company
01.2015 - 06.2019
Dental Billing Specialist
Amsterdam Westside Dental
06.2010 - 01.2015
Dental Assistant
Demostenes Mercado DDS
11.2002 - 03.2005
Dental Assistant
West Dental Associates
10.2000 - 11.2002
Dental Assistant
Franklin Dental Group
02.1999 - 10.2000
Internship -
Harlem Hospital
High School Diploma -
Murry Bergtraum High School For Business Careers
Dental Assistant - Health Management And Clinical Assistance
Mercy College