Nayira Garcia
Monticello,NY
Summary
Sharp and energetic travel consultant successful at troubleshooting and handling customer support quickly.
Bilingual and well-traveled with active listening and interpersonal skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Travel Consultant
Vail Resorts Inc
09.2022 - Current
- Educated clients on destination-specific considerations such as customs regulations & local attractions to enhance their overall experience.
- Implemented effective sales strategies that resulted in meeting or exceeding revenue targets consistently.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Skilled at working independently and collaboratively in a team environment.
- Ask open-ended questions to better ascertain client needs and determine best travel offerings.
- Work closely with clients to understand unique needs and meet specific travel desires.
- Organize memorable travel itineraries and vacations for all-level clients.
Medicare Sales Broker
Self Employed
06.2019 - 10.2022
- Used consultative sales approach to understand and meet customer needs.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and negotiations.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Utilized CRM tools to manage pipeline effectively and track progress towards achieving individual goals.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Addressed each customers' needs and wants to recommend suitable product options.
- Built strong relationships with clients by providing exceptional customer service, resulting in increased repeat business and referrals.
Medicare Sales Insurance Agent
Anthem Insurance Company
01.2015 - 06.2019
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed and implemented promotional strategies to increase customer base.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized CRM software to manage client relationships.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Met with customers to provide information about available products and policies.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Dental Billing Specialist
Amsterdam Westside Dental
06.2010 - 01.2015
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Utilized various software programs to process customer payments.
- Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
Dental Assistant
Demostenes Mercado DDS
11.2002 - 03.2005
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Dental Assistant
West Dental Associates
10.2000 - 11.2002
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Franklin Dental Group
02.1999 - 10.2000
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Scheduled and confirmed patient appointments.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Internship -
Harlem Hospital
46 W 137th St, New York, NY 1003705.2000
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.1999
Dental Assistant - Health Management And Clinical Assistance
Mercy College
Dobbs Ferry, NY05.1999
Skills
- Data Entry
- Critical Thinking
- High volume environments
- Client Relationship Building
- Strong Communication Skills
- Customer Inquiry and Response
- Bilingual Proficiency
- CRM software proficiency
- Computer Skills
- Dependable and Responsible
- Attention to Detail
- Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
Travel Consultant
Vail Resorts Inc
09.2022 - Current
Medicare Sales Broker
Self Employed
06.2019 - 10.2022
Medicare Sales Insurance Agent
Anthem Insurance Company
01.2015 - 06.2019
Dental Billing Specialist
Amsterdam Westside Dental
06.2010 - 01.2015
Dental Assistant
Demostenes Mercado DDS
11.2002 - 03.2005
Dental Assistant
West Dental Associates
10.2000 - 11.2002
Dental Assistant
Franklin Dental Group
02.1999 - 10.2000
Internship -
Harlem Hospital
High School Diploma -
Murry Bergtraum High School For Business Careers
Dental Assistant - Health Management And Clinical Assistance
Mercy College
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