Dynamic Dispatch Manager with 2 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a wide array of knowledge in different fields such as Business, finance, sales and paralegal studies.
Hi, I’m
Nayit Napoles
Phoenix,AZ
Summary
Overview
12
years of professional experience
Work History
Caribbean Transport LLC, Phoenix, AZ
Owner/Dispatcher Manager
2020.01 - Current (4 years & 8 months)
Job overview
- Scheduling and organizing of loads.
- Reporting and book keeping for company's revenue and expenses.
- Handling and solving different day to day problems that may occur.
- Maintaining communication with multiple parties, creating and establishing long term client and customer relationships.
- Payroll
- Managing time wisely both to be effective employees and to spot ways in which transportation routes and procedures could be improved
- Monitoring safety, effectiveness and ethics of drivers to obey rules and make timely pick ups and deliveries.
- Negotiating rates with brokers.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Evaluated current operational processes to help develop, implement and improve practices.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Performed statistical analyses to gather data for operational and forecast team needs
Roger A Alvarez P.A., Miami, FL
Paralegal
2019.05 - 2020.12 (1 year & 7 months)
Job overview
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Researched state statutes, decisions, legal articles, codes and documents.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Drafted, signed and certified key legal documents for judicial review.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Miami Dade College, Miami, FL
Bursars Cashier Specialist
2019.01 - 2019.05 (4 months)
Job overview
- Take student and non-student payments for the college
- Balance debits and credits for on my cashier at the end of every business day
- Deliver and pick up mail for my office
- Face to face and over the phone client’s services
Primerica Financial Services, Miami, Florida
Registered Representative and Division Leader
2015.08 - Current (9 years & 1 month)
Job overview
- Develop and train a team of agents,
- Asses clients risk prior to selling a service to enhance client satisfaction.
- Manage client’s budget to ensure savings growth.
- Address customers who have problems or complaints, and find solutions to satisfy their issues.
- Use various networking techniques to increase clientele
- Perform various clerical tasks in the office that include answering phones, copying forms, and typing documents.
- Use sales techniques to gain new clients to purchase, Life insurance, Mutual funds and more.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Enter information into computer systems to create new insurance policies and proposals, which requires excellent computer skills
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
City of North Miami Beach, Miami, Florida
Buyer/intern
2015.01 - 2015.06 (5 months)
Job overview
- Responsible for identifying and procuring goods and services that an organization requires
- Finding services providers who can supply these goods
- Inventory Management
- Understanding and professional experience for purchasing contracts.
- Gained customer service experience and essential office experience.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Reviewed and ordered vendor products, verifying prices, quantities and shipping details to clarify budget constraint adherence and customer satisfaction.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Carried out day-day-day duties accurately and efficiently.
Education
Miami Dade College Miami, FL
Associate of Science
12.2019
University Overview
Deans List
ASA College
Associate of Occupational Science from Business Administration
2015
University Overview
Dean’s List Winter 2014
AIB College of Business Des Moines, IA
Some College (No Degree) from Business Administration
University Overview
Skills
- Proficient in (MS Office; Word, Excel, and PowerPoint
- Driven and Determined
- Professional Networking
- Problem Assessment
- Client and Customer Relations
- Effective Scheduling
- Confidentiality Understanding
- Legal Research
- Drafting Legal Documents
- Employee Training
- Budgeting and Cost Control
- Negotiation and Persuasion
- Integrity and Transparency
- Prospecting and Cold Calling
- Prioritizing and Planning
Timeline
Owner/Dispatcher Manager
Caribbean Transport LLC
2020.01 - Current (4 years & 8 months)
Paralegal
Roger A Alvarez P.A.
2019.05 - 2020.12 (1 year & 7 months)
Bursars Cashier Specialist
Miami Dade College
2019.01 - 2019.05 (4 months)
Registered Representative and Division Leader
Primerica Financial Services
2015.08 - Current (9 years & 1 month)
Buyer/intern
City of North Miami Beach
2015.01 - 2015.06 (5 months)
Miami Dade College
Associate of Science
ASA College
Associate of Occupational Science from Business Administration
AIB College of Business
Some College (No Degree) from Business Administration
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