Nayka Bute
Riverview,FL
Summary
Highly organized and detail-oriented professional with experience in property management support, client relations, and operations coordination. Known for efficiently resolving inquiries from residents, board members, vendors, and managers while maintaining a balance between company policies and customer satisfaction. Adept at leveraging cross-functional collaboration to improve processes, enhance service quality, and ensure timely resolution of complex issues.
Overview
15
15
years of professional experience
Work History
Renovation Coordinator 2
Chadwell Supply
Riverview, FL
03.2023 - Current
- Review and close info capture tickets and open calls, ensuring alignment with management and accounting teams.
- Flexible and adaptable team player with a proactive approach to problem-solving.
- Continuously assess opportunities for process improvements to enhance the customer experience.
Leasing Consultant
The Liberty Group Multi-family Staffing Agency
Riverview, FL
03.2023 - 08.2023
- Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors, ensuring thorough and prompt resolutions.
- Collaborate directly with property managers, regional directors, and internal departments to manage and close customer inquiries within prescribed timelines and key performance indicators.
- Coordinate the creation and completion of work orders and assist with providing resale documents as needed.
Payroll Specialist
Gale Healthcare
Tampa, FL
04.2020 - 09.2022
- Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Senior Leasing Consultant
Grand Oasis At Carrollwood
Tampa
03.2017 - 05.2019
- Document all interactions and resolutions accurately within company systems.
- Support multiple operational functions including assessments, move-in/out coordination, clubhouse reservations, and homeowner document requests.
- Coordinate the creation and completion of work orders and assist with providing resale documents as needed.
Travel Consultant
AAA Auto Club Group
Talpa, TX
11.2016 - 05.2017
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Senior Admissions Advisor
Ultimate Medical Academy Online Operations
Tampa
05.2011 - 06.2015
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Maintained positive relationships with students, faculty, alumni, and administration.
Education
Some College Courses - Legal Studies
Kaplan University
Tampa, FL8 2007
Skills
- Property & Vendor Coordination
- Conflict Resolution & Customer Service
- Documentation & Reporting
- Communication & Collaboration
- Time Management & Multitasking
- CRM & Software Proficiency
Timeline
Renovation Coordinator 2
Chadwell Supply
03.2023 - Current
Leasing Consultant
The Liberty Group Multi-family Staffing Agency
03.2023 - 08.2023
Payroll Specialist
Gale Healthcare
04.2020 - 09.2022
Senior Leasing Consultant
Grand Oasis At Carrollwood
03.2017 - 05.2019
Travel Consultant
AAA Auto Club Group
11.2016 - 05.2017
Senior Admissions Advisor
Ultimate Medical Academy Online Operations
05.2011 - 06.2015
Some College Courses - Legal Studies
Kaplan University