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A Result oriented IT Service Management professional with over 15 years of experience in several different ITIL Processes and mainly into Major /Critical Incident Management, Problem Management, Change & Release Management. Have handled major releases and release review boards. Leading Critical Incident Management function, owning from incident logging though incident restoration and Incident review board representation across multiple business and technology areas. Experienced in deploying Problem and Incident Management process to different accounts. Leading War Rooms and service restorations during critical and high priority and ensure that MIM actions should owned properly because of strong leadership skills. Highly experienced with excellent customer service in analyzing urgent client requests and identify key performance indicators within short time span, to report to stakeholders and management accurately. Expert in collaborating with internal and external IT/business stakeholders & third-party vendor management and escalating application and network-based queries to respective teams within the organization. Have extensive experience of understanding complex IT environments and managing problem management and post incident review with different geographically disparate team. Expertise in documentation of process, requirements gathering, gap analysis and service Improvement Plans, managing and delivering high quality service delivery. Exposed to establishing and maintaining client relationships with several global clients (predominantly Australia, Europe & USA) Highly enthusiastic for the teams to set the high standards and expert in delivering standards. Domain expertise: Critical Incident Management, Problem Management (Reactive & Proactive), Change Management, Release Management/ Implementation Management, ITIL Service Management, Strong Analytical & Problem-Solving Skills, Strong Customer Relationship Building & Management, Excellent communication and presentation skills, SIAM, Service Operations/ Service Management, Scrum and Agile Methodology, Service Delivery Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Accomplished and certified professional with proven success in OSP engineering and construction while inspecting and controlling site processes to meet quality standards. Proficient at managing multi-million-dollar projects from conception to completion, including specifications, design drawings, and applicable codes. Exceedingly skilled at directing high-quality network expansion plans in line with telecom industry best practices for various facilities. A technical individual focused on increasing team performance, enforcing ongoing maintenance, scheduling projects, evaluating risks/hazards, and ensuring HS&E standards and applicable OH&S compliance. Known for championing innovative products and change-management initiatives.

Highly motivated and results-oriented Business Analyst with a proven track record of successfully delivering impactful business solutions. Expertise in translating complex business requirements into actionable roadmaps, collaborating effectively with cross-functional teams to streamline operations and drive business growth. Proven ability to lead and mentor teams, facilitate Agile development processes, and leverage data analysis to identify and implement process improvements. Passionate about utilizing technology to enhance operational efficiency, improve customer experience, and achieve strategic business objectives.
Professional consultant with proven ability to drive impactful business outcomes through strategic planning and analysis. Demonstrated success in managing cross-functional teams and delivering comprehensive solutions that align with client needs. Valued for adaptability, collaboration, and results-driven mindset, with expertise in project management and stakeholder engagement.

Performance oriented successful project management professional with 8+ years of experience in delivery of large scale industrial, chemical, warehouse & logistics park, building and commercial projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated and results-driven Associate Project Manager with 8 years of experience in successfully planning, executing, and closing projects across various industries. Proven track record of delivering projects on time and within budget while ensuring high-quality outcomes. Seeking to leverage my project management skills and leadership abilities to drive success for a dynamic organization.

Nayla Assaf

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Senior Consultant

Senior Reporter

Associate Producer

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Master of Science - Comparative Politics

Bachelor of Arts - Communication Arts And Journalism

Master of Arts - Archaeology

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Senior Consultant

Associate Producer

Senior Reporter

Master of Science - Comparative Politics

Bachelor of Arts - Communication Arts And Journalism

Master of Arts - Archaeology

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