Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nayla Daniel

Miramar

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Nations Benefits
Miramar
10.2024 - Current
  • Resolved customer inquiries effectively using company-specific CRM software.
  • Managed high-volume inbound calls in a fast-paced call center environment.
  • Provided product information and troubleshooting assistance to customers.
  • Documented customer interactions accurately for future reference.
  • Answered incoming calls from customers and provided assistance with a health plan provided benefit Mastercard, questions, and other customer service related issues.

Back of House Retail Team Member

Nike Factory Store
Pembroke Pines
11.2020 - 08.2024
  • Assisted with inventory management and restocking merchandise.
  • Maintained cleanliness and organization in the stockroom area.
  • Provided support during peak hours by managing product displays.
  • Provided support to front-of-house staff when needed during peak hours.
  • Processed incoming shipments and restocked inventory accordingly.
  • Conducted regular cycle counts to maintain accuracy of inventory records.
  • Performed regular price checks to ensure accuracy of product information.
  • Assisted in stocking shelves with new merchandise.

Crew Member

Wendys Restaurant
Pembroke Pines
03.2018 - 07.2022
  • Greeted and assisted customers promptly.
  • Operated kitchen equipment safely to prepare food items efficiently.
  • Maintained cleanliness and hygiene of dining area and food preparation spaces.
  • Processed customer orders accurately through the point-of-sale system.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Packed fast food products in approved containers, cups, and bags.

Restaurant Hostess

Bahama Breeze
Pembroke Pines
06.2020 - 11.2020
  • Welcomed guests warmly and ensured a pleasant dining experience.
  • Managed reservation system to optimize seating and reduce wait times.
  • Provided accurate wait time estimates to guests for effective planning.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers and escorted them to their tables.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Education

Associate of Science - Marketing

Broward College
Fort Lauderdale, FL
12-2025

High School Diploma -

Everglades Highschool
Miramar, FL
06-2020

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Problem resolution
  • CRM software
  • Call handling
  • Cash handling
  • Payment processing

References

  • Jean Joseph: General Manager at Wendy's (305) 761-8877
  • Jovan Lawton: Lead BOH Manager at Nike (305) 299-2084
  • Ashley Gordon: Supervisor at NationsBenefits (305) 339-2324

Timeline

Call Center Representative

Nations Benefits
10.2024 - Current

Back of House Retail Team Member

Nike Factory Store
11.2020 - 08.2024

Restaurant Hostess

Bahama Breeze
06.2020 - 11.2020

Crew Member

Wendys Restaurant
03.2018 - 07.2022

Associate of Science - Marketing

Broward College

High School Diploma -

Everglades Highschool

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