Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nayla Masis

Miami,FL

Summary

Motivated and dependable professional with experience in customer service, cash handling, and administrative support. Skilled in problem solving, communication, multitasking, and maintaining accuracy under pressure. Bilingual and detail-oriented, with a strong work ethic and a foundation in Criminal Justice studies. Eager to apply organizational and interpersonal skills in a law enforcement support role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Gastro Health
Miami, FL
10.2024 - Current
  • Greeted and checked in patients, verified demographics/insurance, and maintained accurate EMR records.
  • Scheduled and coordinated appointments, referrals, and authorizations while supporting smooth patient flow.
  • Collected co-pays, processed payments, balanced daily reports, and handled insurance verification tasks.
  • Responded to inquiries, and provided professional customer service.
  • Performed administrative duties including chart preparation, scanning, filing, correspondence, and ensured HIPAA compliance.

Sales Associate

7-Eleven
Florida City, Florida
02.2022 - 10.2024
  • Effectively communicated promotions, discounts, and loyalty programs to customers to drive sales, and enhance customer satisfaction.
  • Received training in emergency protocols and acted quickly and calmly in emergency situations, such as accidents or fuel spills
  • Provided exceptional customer service by greeting and assisting customers promptly and courteously
  • Demonstrated strong communication skills by effectively interacting with diverse customers and colleagues
  • Managed vendor relationships and facilitated the ordering and receiving of merchandise
  • Maintained a clean and organized work environment to uphold company standards and ensure customer satisfaction

Cashier

Dollar Tree, Inc
Homestead, Florida
10.2021 - 01.2022
  • Restocked merchandise and ensured shelves were adequately replenished
  • Followed company policies and procedures regarding cash handling and inventory management
  • Collaborated with team members to achieve store targets and objectives
  • Processed a high volume of customer transactions accurately and efficiently during peak hours
  • Maintained a welcoming and friendly demeanor to create a positive atmosphere for customers and encourage repeat business
  • Demonstrated adaptability by quickly learning new tasks and adapting to changes in store procedures or policies

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, Florida

Skills

  • Bilingual: English & Spanish
  • Communication & Interpersonal Skills
  • Problem Solving & Conflict Resolution
  • Attention to Detail & Accuracy
  • Time Management & Multitasking
  • Cash Handling & Record Keeping
  • Administrative Support & Office Management
  • Customer Service & Public Interaction
  • Computer Proficiency (Microsoft Office, EMR Systems)
  • Team Collaboration & Professionalism
  • Adaptability in Fast-Paced Environments

Certification

ServSafe

Timeline

Front Desk Receptionist

Gastro Health
10.2024 - Current

Sales Associate

7-Eleven
02.2022 - 10.2024

Cashier

Dollar Tree, Inc
10.2021 - 01.2022

Associate of Arts - Criminal Justice

Miami Dade College

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