Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nayla Montoya

Tampa

Summary

Dynamic Emergency Medical Technician with proven expertise at Americare Ambulance Company in delivering exceptional pre-hospital care and patient assessment. Adept at triage and CPR, I excel in high-pressure environments, ensuring patient safety and comfort while maintaining HIPAA compliance. Recognized for cultivating strong relationships and enhancing team collaboration to achieve optimal outcomes.

Overview

4
4
years of professional experience

Work History

Emergency Medical Technician (EMT)

Americare Ambulance Company
Tampa
02.2023 - Current
  • Responded to 911 calls and emergency scenes, performing patient triage and delivering pre-hospital medical care.
  • Assessed vital signs, administered oxygen, splints, CPR, and BLS interventions according to protocols.
  • Collaborated with paramedics and emergency personnel to stabilize and transport patients effectively.
  • Operated and maintained emergency medical equipment, ensuring compliance with safety standards.
  • Communicated with patients and families to gather information and provide reassurance during crises.
  • Completed electronic patient care reports (ePCRs) documenting interventions for accurate medical records.
  • Managed supplies and medications in ambulance units, ensuring readiness for quick deployment.
  • Adhered to HIPAA and local EMS regulations, maintaining legal standards in patient care.

Sales Associate

Nordstrom
Tampa
09.2021 - 01.2025
  • Cultivated strong client relationships in high-end retail, driving repeat business.
  • Consistently surpassed sales targets through expert product knowledge and proactive engagement.
  • Managed merchandise presentation and inventory restocking to enhance shopping experience.
  • Resolved customer issues efficiently, maintaining high satisfaction scores and brand loyalty.
  • Collaborated with team members to achieve department goals while upholding service standards.

First Responder (EMR)

Americare Ambulance Company
Tampa
11.2022 - 02.2023
  • Assessed patient conditions and provided pre-hospital care, including CPR and basic life support.
  • Operated emergency response equipment, ensuring readiness of supplies and vehicle compliance.
  • Documented incident reports accurately to support continuity of care.
  • Aided EMTs and paramedics in lifting, transporting, and stabilizing patients.
  • Delivered compassionate care in high-stress situations to enhance patient comfort and safety.

Education

Associate of Arts - Allied Health

Hillsborough Community College
Tampa, FL
08.2020

HIGH SCHOOL DIPLOMA -

T.R Robinson High School IB Program
Tampa, FL
05.2017

Skills

  • Emergency Response
  • Pre-Hospital Care
  • CPR
  • BLS
  • Patient Assessment
  • Triage
  • Airway Management
  • Wound Care
  • Trauma Response
  • Stabilization
  • HIPAA Compliance
  • Medical Documentation
  • Ambulance Operations
  • Equipment Readiness
  • EMS Protocols
  • Scene Safety
  • Customer Relationship Management
  • Upselling
  • Product Knowledge
  • Conflict Resolution
  • Problem Solving
  • Point-of-Sale System Operation
  • Inventory Management
  • Merchandising
  • Multi-Task Management
  • Verbal Communication
  • Written Communication
  • Team Collaboration
  • Professionalism
  • Adaptability
  • Calm Under Pressure

Languages

  • English
  • Spanish

Timeline

Emergency Medical Technician (EMT)

Americare Ambulance Company
02.2023 - Current

First Responder (EMR)

Americare Ambulance Company
11.2022 - 02.2023

Sales Associate

Nordstrom
09.2021 - 01.2025

Associate of Arts - Allied Health

Hillsborough Community College

HIGH SCHOOL DIPLOMA -

T.R Robinson High School IB Program

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Nayla Montoya