Summary
Overview
Work History
Education
Skills
Timeline
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Nayla Moore

Florissant,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.

Overview

5
5
years of professional experience

Work History

Student Debt Loan Collector

Mohela
01.2023 - 02.2024
  • Enhanced department efficiency, streamlining processes and optimizing workflow for faster loan recovery.
  • Reduced loan delinquency with consistent follow-ups and personalized payment plan negotiations.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Documented customer payment interactions and account statuses for future reference.
  • Provided support to other team members, sharing best practices for effective loan collections and delinquency prevention.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Customer Service Representative

Charter Communications Inc
06.2020 - 10.2022
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed and updated databases to handle customer data.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Shipping/Receiving Clerk

Quiet Logistics
03.2019 - 05.2020
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Collaborated with other departments to resolve any discrepancies in shipment contents or delivery issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Education

High School Diploma -

Mccluer North High School
Florissant, MO
05.2019

Skills

  • Payroll Processing

  • Microsoft software

  • Payment management

  • Damage Claims

  • Call center experience

  • Attention to Detail

  • Credit and collections

  • Updating Customer Accounts

  • Debt Negotiation

  • Account Management

  • Performance Improvements

  • Data Documentation

  • Freight Labeling

  • Packing Equipment Operation

  • US Driver's License

  • Load Planning

  • Requirements Planning

  • Warehousing Operations

  • Inventory Counts

  • Order Checking

  • System Updating

  • Call Metrics

  • Building rapport

  • Microsoft Office Suite

  • Follow-up skills

  • Database Management

Timeline

Student Debt Loan Collector

Mohela
01.2023 - 02.2024

Customer Service Representative

Charter Communications Inc
06.2020 - 10.2022

Shipping/Receiving Clerk

Quiet Logistics
03.2019 - 05.2020

High School Diploma -

Mccluer North High School

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Nayla Moore