Summary
Overview
Work History
Education
Skills
Timeline
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Nayla Thomas

Roseville,CA

Summary

Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Courtesy Clerk

Safeway
04.2021 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Restocked and organized merchandise in front lanes.
  • Responded proactively and positively to rapid change.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.

Day Stocker

Walmart
08.2020 - 04.2021
  • Unloaded arriving product stock and moved to store display areas.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Greeted and assisted customers with their needs

Sales Associate

Torrid
09.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Sales Associate

Goodwill
01.2019 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Sheldon High School
Sacramento, CA
06.2016

Skills

  • Bagging Procedures
  • Bagging Proficiency
  • Escorting Customers
  • Collecting Carts
  • Product Restocking
  • Customer Assistance
  • Bathroom Cleaning
  • Problem Resolution
  • Teamwork and Collaboration
  • Efficient and Courtesy
  • Effective Communication
  • Guest Greeting
  • Product Knowledge
  • Understanding Customer Needs

Timeline

Courtesy Clerk

Safeway
04.2021 - Current

Day Stocker

Walmart
08.2020 - 04.2021

Sales Associate

Torrid
09.2019 - 04.2020

Sales Associate

Goodwill
01.2019 - 08.2019

High School Diploma -

Sheldon High School

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Nayla Thomas