Naylea Blanco

As a social worker, I oversee a caseload of 22 young women who are involved in various systems, including incarceration, poverty, and hardship. My goal is to support them in meeting their basic needs while equipping them with essential skills to thrive in life. My responsibilities include scheduling appointments, providing therapeutic support, and managing the documentation that tracks their progress. Every day, I focus on building meaningful connections to foster trust and facilitate positive change in their lives. I collaborate closely with key partners in the system, including the police department, Department of Child Services, probation officers, and court officials.

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• Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
• Developed individualized service plans with clients to address their identified goals.
• Participated in professional development activities such as seminars, workshops, trainings.
• Educated clients about the impact of trauma on mental health and well-being.
• Actively advocated for systemic change within organizations that serve vulnerable populations.
• Provided crisis intervention services, as needed.

• Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
• Created content for various social media platforms including Facebook, Twitter, Instagram, TikTok, and YouTube.
• Managed multiple accounts on a daily basis including responding to comments and questions in a timely manner.
• Provided creative ideas for content creation and optimization of social media channels.
• Built relationships with influencers in order to gain exposure for the brand.
• Created digital designs for product packaging, brochures, and webpages.
• Produced high-quality graphics for websites, social media platforms, and print materials.
• Designed logos, icons, and other brand elements.

• Greeted guests and provided them with party information.
• Provided support to guests during the event including answering questions and addressing any concerns.
• Ensured that all areas of the venue were kept clean throughout the duration of the party.
• Maintained records of attendance, guest list, and other relevant details about each event hosted.
• Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
• Responsible for ensuring all safety regulations were adhered to while hosting parties.
• Handled payments made by customers for services rendered during parties.
• Served food and beverages to patrons and confirmed complete orders.

As the General Manager of Funcity Trampoline Park, I am responsible for overseeing all aspects of the park's operations. I lead a team of employees to ensure superior customer service and a safe and enjoyable experience for all guests. I handle scheduling, training, and performance evaluations for the staff. Additionally, I manage the parks finances, including budgeting and revenue tracking. I am also responsible for marketing and promoting the park to attract new customers, and increase revenue. Overall, my goal is to create a positive and memorable experience for every guest who visits Funcity Trampoline Park.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Recruited, interviewed and hired qualified staff for open positions.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Administered employee discipline through verbal and written warnings.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

As a barista, I was trained to prepare a wide variety of drinks for customers, quickly mastering the skills needed to make each one efficiently. I thrived under the pressure of busy holiday seasons, ensuring smooth service during peak hours. In addition to crafting beverages, I also managed the cashier position, interacting with customers on a daily basis and handling cash transactions.

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• Provided excellent customer service by responding to inquiries quickly and professionally.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Operated cash registers to process customer payments.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Handled customer complaints in a professional manner.
• Suggested ideas for improving store operations and increasing profits.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained cleanliness of store environment including floors, windows, displays.
• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked with fellow sales team members to achieve group targets.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Established and built relationships with campers to ease fears in new environment.
• Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Coordinated and led group activities for campers and counselors.
• Facilitated group problem-solving discussions to build positive relationships among campers.
• Encouraged camper participation in recreational activities through enthusiastic leadership style.
• Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
• Assisted in developing weekly lesson plans for various age groups.
• Planned field trips offsite that included educational components related to the local area.
• Helped campers build confidence and self-esteem through consistent guidance and mentoring.
• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
• Administered first aid and notified emergency medical personnel.
• Completed and maintained time and attendance forms and inventory lists.
• Maintained accurate records including daily attendance logs, incident reports, and medical forms.