Naylea Cedillo
White Plains,NY
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
2
2
years of professional experience
Work History
Caregiver
Home Health Aid
White Plains, New York
11.2024 - Current
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship through engaging conversations and recreational activities.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Costumer service
The Cheesecake Factory
White Plains, New York
02.2024 - Current
- Greeted guests and provided exceptional customer service.
- Provided customer service support for inquiries and complaints.
- Provided excellent customer service to patrons.
- Resolved guest complaints by providing exceptional customer service.
- Provided courteous customer service throughout deliveries.
- Developed strategies to improve customer service quality standards.
- Provided friendly, efficient customer service to all patrons.
- Assisted in developing customer service procedures and policies.
- Provided excellent customer service when delivering goods.
Restaurant Hostess
Lefteris Taverna
New York, New York
04.2023 - 04.2024
- Welcomed guests and managed seating arrangements efficiently.
- Assisted servers by coordinating table assignments and guest needs.
- Communicated wait times clearly to enhance guest experience.
- Managed reservations using restaurant management software effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Education
High School Diploma -
Unidad Educativa Santa Isabel
Santa Isabel Azuay 04-2020
Skills
- Client companionship
- Personal care
- Customer relationship management
- Problem solving
- Relationship building
- Community activities
- Flexible schedule and availability
- English and Spanish fluency
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Caregiver
Home Health Aid
11.2024 - Current
Costumer service
The Cheesecake Factory
02.2024 - Current
Restaurant Hostess
Lefteris Taverna
04.2023 - 04.2024
High School Diploma -
Unidad Educativa Santa Isabel
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