Naylea Enriquez

- Delivered outstanding customer service by addressing clients pain points and ensuring tailored product solutions.

- Utilized communication skills to establish report with customers, deepening trust and facilitating long-term business relationships.

- Proactively managed high volumes of cold calling while maintaining a high standard of accuracy and professionalism

- Developed strategies to create a great customer experience that drove year-over-year membership growth and customer retention.

- Led team members in delivering personalized service, addressing customer needs, and maintaining high satisfaction levels.

- Improved customer experience by training staff in best practices, leading to higher productivity and performance.

- Managed daily customer interactions, providing solutions and assistance to over 120 inquiries daily.

- Implemented customer feedback loops to ensure service quality, resulting in increased customer loyalty and referrals.

- Mentored team members in customer communication techniques to improve service quality and retention rates.

- Provided one-on-one customer consultations, addressing individual fitness needs and developing personalized plans.

- Educated clients on health, fitness, and wellness best practices, improving client satisfaction and retention.

Build strong relationships through consistent follow-up, leading to high client retention and word-of-mouth referrals.