Naylea J. Ramirez Devora
Suffolk
Summary
Client service professional with proven track record in fostering client relationships and providing top-tier support. Notable for consistently improving client satisfaction through effective problem-solving and proactive communication. Highly collaborative, adaptable to changing demands, and committed to achieving team goals. Skilled in client management, administrative tasks, and customer service. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Dedicated professional with experience at Staffing Alternatives, excelling in customer relations and team collaboration. Bilingual in Spanish and English, I efficiently resolved order discrepancies and enhanced service quality. My attention to detail and adaptability contributed to a positive dining experience, fostering strong customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Associate
Staffing Alternatives
06.2025 - Current
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Assist the Client Service Manager with daily operations, employee coordination, and workflow support.
- Perform full-cycle recruitment support, including candidate sourcing, screening, interviewing, and onboarding.
- Maintain and update daily attendance records for all shifts, ensuring accuracy and timely reporting using Excel and Google Sheets.
- Support daily warehouse staffing operations by coordinating scheduling changes, replacements and associate assignments.
- Provide translation and communication support for Spanish-speaking associates when needed.
- Process and verify applications for new starts, ensuing complete documentation and precise data entry across multiple management systems.
- Produce and support operational reports, shift updates, and productivity tracking that assist leadership in making daily workforce decisions.
- Recognized for strong work ethic, reliability, and the ability to learn complex systems rapidly- contributing value far beyond typical experience levels.
Material Handler
Staffing Alternatives
06.2025 - 07.2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Restaurant Hostess
Luis - Plaza Azteca Mexican Restaurant
09.2022 - 02.2024
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Warehouse Worker
NFI Cal Cartage
06.2021 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated scanning equipment to accurately track inventory and shipments.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Assisted in receiving, stocking and distribution of merchandise.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
High School Diploma -
Kings Fork High School
Suffolk, VA05.2025
Skills
- Attention to detail
- Teamwork and collaboration
- Time management
- Dependable and responsible
- Flexible and adaptable
- Customer relations
- Issue resolution
- Performance metrics analysis
- Data entry proficiency
- Proficient computer skills
- Advanced Excel spreadsheet functions
- Microsoft powerpoint, excel, and Word
- Bilingual fluency
Accomplishments
- Provide bilingual support (English/Spanish) that improved communication and helped resolve associates concerns more effectively.
- Recognized by management for reliability and strong work ethic, consistently organized, update applicant records.
- Built string relationships with associates and clients, becoming a trusted point of contact for assistance, communication, and problem- solving.
- Quickly mastered multiple software system, demonstrating strong tech skills in Excel, Goggle Sheets, and recruitment platforms
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Consistently dependable ad punctual, maintaining and excellent attendance record.
- Shows maturity ad professionalism, always meeting deadlines and staying committed to work expectations.
Certification
- Bilingual Workplace Communication
- Customer Service & Communication
Languages
Spanish - Fluent
English - Fluent
Interests
- Gym Workouts
- Baking
- Tennis Player
- Dance
- Road Trips
- Reading
- Drawing and Painting
Timeline
Client Service Associate
Staffing Alternatives
06.2025 - Current
Material Handler
Staffing Alternatives
06.2025 - 07.2025
Restaurant Hostess
Luis - Plaza Azteca Mexican Restaurant
09.2022 - 02.2024
Warehouse Worker
NFI Cal Cartage
06.2021 - 09.2022
High School Diploma -
Kings Fork High School
Community Service
Kings Fork High School, NJROTC, Suffolk, VA, 2024-08, 2025-05, I was Platoon Commander of 29 cadets. Guide cadets to be better citizens, have discipline and responsible., 1 of 6 members for Kings Fork High School Color Guard for two years. Presented colors for opening ceremonies and national anthem during all home football games. Additionally, conducted color ceremonies for Suffolk Public Schools Annual Administration and Faculty meeting at Suffolk Town Hall., January 2025 Kings Fork NJROTC had an AMI Inspection were all the platoon got inspected and at the end Senior Chief Twitty (ret), CDR Primeaux (ret) and Jim Landis (JROTC Area 5 manager) give some awards for each high school grade and I receive the Outstanding Cadet ribbon.
Awards
Bulldog Award, 10 Cadet Ribbons, Perfect Attendance Award, Tennis Medal,