Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naylen Flores

Customer Service
Apopka,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Top Talent Staffing
07.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed strong airport knowledge to provide informed recommendations based on individual customer needs.

Cashier

Goodwill Industries
02.2019 - 03.2022
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in tore.
  • Maintained a, balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.

Money Center Associate

Walmart
02.2015 - 03.2018
  • Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
  • Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
  • Maintained security protocols, ensuring the safety of customer information and financial assets.
  • Established strong customer relationships by offering personalized assistance with services and transactions.
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
  • Implemented new procedures for improved workflow, increasing overall productivity within the department.
  • Performed various money center services to customers.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Researched and resolved account discrepancies.
  • Utilized POS System to enter customer transactions and accurately record all sales.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.

Customer Service Associate

Walmart
02.2012 - 03.2015
  • Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Assisted in the development of new customer service protocols to improve overall performance metrics.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Solved problems with products and services by providing customers with technical support.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.

Education

Bachelor of Arts - Education - History

University of Central Florida
Orlando, FL
09.2004 - 08.2009

Skills

Data Entry

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Timeline

Customer Service Representative

Top Talent Staffing
07.2022 - Current

Cashier

Goodwill Industries
02.2019 - 03.2022

Money Center Associate

Walmart
02.2015 - 03.2018

Customer Service Associate

Walmart
02.2012 - 03.2015

Bachelor of Arts - Education - History

University of Central Florida
09.2004 - 08.2009
Naylen FloresCustomer Service