Naylen Flores
Customer Service
Apopka,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Top Talent Staffing
2022.07 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed strong airport knowledge to provide informed recommendations based on individual customer needs.
Cashier
Goodwill Industries
2019.02 - 2022.03
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in tore.
- Maintained a, balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Money Center Associate
Walmart
2015.02 - 2018.03
- Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Established strong customer relationships by offering personalized assistance with services and transactions.
- Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Implemented new procedures for improved workflow, increasing overall productivity within the department.
- Performed various money center services to customers.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
- Researched and resolved account discrepancies.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Customer Service Associate
Walmart
2012.02 - 2015.03
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Arts - Education - History
University of Central Florida
Orlando, FL 2004.09 - 2009.08
Skills
Data Entry
undefinedTimeline
Customer Service Representative
Top Talent Staffing
2022.07 - Current
Cashier
Goodwill Industries
2019.02 - 2022.03
Money Center Associate
Walmart
2015.02 - 2018.03
Customer Service Associate
Walmart
2012.02 - 2015.03
Bachelor of Arts - Education - History
University of Central Florida
2004.09 - 2009.08
Similar Profiles
Uriel Torres GonzalezUriel Torres Gonzalez
Airport Customer Service Ambassador at Top Talent StaffingAirport Customer Service Ambassador at Top Talent Staffing
Elienai BeserraElienai Beserra
Airport Customer Service Agent at Top Talent StaffingAirport Customer Service Agent at Top Talent Staffing
Camitha Jean BaptisteCamitha Jean Baptiste
Airport Customer Service Agent at Top Talent StaffingAirport Customer Service Agent at Top Talent Staffing