Nayleth Quintero
Lexington
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
5
5
years of professional experience
Work History
Receptionist Assistant
Vision Engineering
05.2022 - 05.2023
- Supported engineering operations through administrative assistance, including call handling, payment processing, and electronic document coordination.
- Performed administrative and assistant duties for an engineering office, including scheduling, payroll support, customer data management, and document processing.
- Processed incoming and outgoing documents via electronic methods and systems.
Returns Associate
Amazon
05.2021 - 04.2022
- Managed the return authorization process from start to finish including paperwork filing and documentation.
- Organized merchandise on shelves according to established guidelines.
- Processed customer returns and exchanges in accordance with company policies.
- Inspected returned products to determine condition and eligibility for restocking.
- Processed returned items efficiently to ensure accurate inventory management.
Supervising Manager
Rupp Arena
05.2023 - 09.2023
- Supervised daily operations to ensure team efficiency and adherence to protocols.
- Trained new staff on company policies and operational procedures.
- Implemented process improvements that enhanced workflow efficiency.
- Conducted performance evaluations to identify training needs and development opportunities.
- Ensured compliance with health and safety regulations during all operational activities.
Sales Representative
Roofing Company
10.2023 - Current
- Developed and maintained strong customer relationships through effective communication and follow-ups.
- Resolved customer inquiries and issues promptly, enhancing overall service quality and client retention rates.
- Conducted comprehensive product presentations to educate clients on roofing solutions and benefits.
- Collaborated with marketing projects , recording videos and editing for social media on platforms as Tik Tok , Instagram and Facebook .
Education
GED -
American Academy
United States02.2021
Skills
- Strong interpersonal and communication skills; experienced in assisting clients, resolving inquiries, and maintaining professional relationships
- Calm and Professional Under Pressure
- Proficient with office software, electronic document management, data entry, scheduling systems, and digital communication tools
- Assisted with customer outreach, service promotion, brand representation, and maintaining a professional business image
- Administrative and Office Support
LANGUAGES
English - Fluent
Spanish - Native
Timeline
Sales Representative
Roofing Company
10.2023 - Current
Supervising Manager
Rupp Arena
05.2023 - 09.2023
Receptionist Assistant
Vision Engineering
05.2022 - 05.2023
Returns Associate
Amazon
05.2021 - 04.2022
GED -
American Academy