Summary
Overview
Work History
Education
Skills
Timeline
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Nayliani Brooks

Oxford,MA

Summary

Dynamic and results-oriented Beauty Advisor with proven expertise in customer service and upselling strategies honed at Sephora. Excelled in client relationship building and staying abreast of beauty trends, significantly enhancing customer satisfaction and sales revenue. Adept at team collaboration and multitasking, consistently contributing to achieving and surpassing sales targets.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

Sephora
05.2024 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Barista

Starbucks, Barista
04.2022 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Sales Associate

Gap Factory Store
08.2021 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Beauty Advisor

Ulta
08.2023 - 11.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Education

South High Community School

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Flexibility and adaptability
  • Upselling strategies
  • Retail experience
  • Client relationship building
  • Customer consultation
  • Attention to detail
  • Beauty trends
  • Customer needs assessment
  • Merchandise restocking
  • Event promotion
  • Cosmetics industry trends

Timeline

Beauty Advisor

Sephora
05.2024 - Current

Beauty Advisor

Ulta
08.2023 - 11.2023

Barista

Starbucks, Barista
04.2022 - 10.2023

Sales Associate

Gap Factory Store
08.2021 - 12.2023

South High Community School

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Nayliani Brooks