Summary
Overview
Work History
Skills
Languages
Timeline
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Naylin Solis

Naylin Solis

Summary

Proven leader in retail management, adept at training and coaching teams for peak performance, notably at The Home Depot Inc. Excels in customer service and cash handling, enhancing customer loyalty and streamlining payment processes. Achieved significant improvements in team efficiency and cash reconciliation accuracy.

Overview

5
5
years of professional experience

Work History

Head Cashier

The Home Depot Inc
12.2016 - 06.2018
  • Processed both cash and card purchases and returns.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated employees on register use, merchandising, and customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led cashiers and associates in providing thoughtful customer service.
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Monitored areas for security issues and safety hazards.
  • Increased customer loyalty and retention.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Maintained stock to meet expected customer demand.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.

Sales Associate

JC Penney Stores
04.2017 - 12.2017
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Sales Associate

Wal-Mart Supercenter
11.2015 - 08.2016
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Prep Cook

Whiskey Creek® Wood Fire Grill
01.2014 - 04.2016
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

General Production Associate

Tyson Fresh Meats
01.2013 - 02.2014
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Used equipment properly to avoid workplace hazards or injuries.

Skills

  • Cash reconciliation
  • Supply Restocking
  • Stock management
  • Refunds and exchanges
  • Equipment Troubleshooting
  • Training and coaching
  • Payment Processing
  • Price Verification
  • Drawer balancing
  • Customer Service
  • Cashier training
  • Time management strength
  • Cash Handling
  • Cash Register Operation
  • Multi-tasking skill
  • Stock replenishment
  • Store Opening and Closing
  • Employee Training
  • Punctuality

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Associate

JC Penney Stores
04.2017 - 12.2017

Head Cashier

The Home Depot Inc
12.2016 - 06.2018

Sales Associate

Wal-Mart Supercenter
11.2015 - 08.2016

Prep Cook

Whiskey Creek® Wood Fire Grill
01.2014 - 04.2016

General Production Associate

Tyson Fresh Meats
01.2013 - 02.2014

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Naylin Solis