Naylin Tatum
Phoenix,AZ
Summary
Experienced professional with a background in high-volume customer service, quality control inspection, and materials handling. Skilled in documentation review, issue resolution, and multitasking in fast-paced environments. Known for clear communication, accuracy, and a strong commitment to process integrity. Proficient in navigating procedures, identifying key details, and supporting customers with empathy and efficiency
Overview
8
8
years of professional experience
Work History
Quality Assurance
Gummi World
Chandler, Arizona
07.2023 - Current
- Inspected products and processes for compliance with quality standards, identifying discrepancies and initiating corrective actions
- Maintained thorough documentation of quality audits and communicated findings to cross
Material Handler
Kelly Services
Chandler, Arizona
04.2023 - 05.2023
- Coordinated the movement, tracking, and storage of materials with a focus on accuracy and compliance
- Adhered to strict safety and inventory control protocols while managing high-volume workflows, showcasing attention to detail, time management, and accountability
Machine operator
Express Employment Professionals
Chandler, AZ
02.2022 - 08.2022
- Identified and resolved mechanical issues in real-time, maintained detailed production records, and collaborated with cross-functional teams
- Operated and monitored high-precision machinery while ensuring compliance with safety and quality standards
Customer Sales Representative
Hertz Rent A Car
Phoenix, AZ
12.2018 - 02.2020
- Delivered empathetic, high-touch support to clients while strategically upselling coverage enhancements and additional protection options aligned with their needs
- Managed rental agreements, payment processing, and vehicle condition inspections with a focus on accuracy, documentation, and customer service.
Machine Operator
Dexcom
Mesa, AZ
06.2018 - 12.2018
- Operated complex machinery with precision, consistently meeting strict safety and quality standards
- Documented daily production metrics and conducted routine equipment inspections, showcasing strong reporting skills and the ability to identify and resolve issues
Rubber Injection Molder
Ritus Corp
Milwaukee, WI
11.2017 - 03.2018
- Troubleshot production issues, interpreted technical specifications, and maintained detailed process documentation
- Operated and monitored rubber injection molding machinery with precision, ensuring product quality and compliance with strict safety protocols
Education
Highschool diploma -
Harold S. Vincent Highschool
2015
Skills
- Customer service/customer focused communication
- Verifying accuracy of data and documentation
- Conducting detailed inspections to identify defects and ensure compliance with quality standards
- Interpreting technical documents and specifications
- Decision-making based on established criteria
- Writing clear, concise, and objective reports
- Explaining technical issues in simple, clear terms
- Time management and working under deadlines
- Proficient in word, excel, and outlook 80 wpm
Timeline
Quality Assurance
Gummi World
07.2023 - Current
Material Handler
Kelly Services
04.2023 - 05.2023
Machine operator
Express Employment Professionals
02.2022 - 08.2022
Customer Sales Representative
Hertz Rent A Car
12.2018 - 02.2020
Machine Operator
Dexcom
06.2018 - 12.2018
Rubber Injection Molder
Ritus Corp
11.2017 - 03.2018
Highschool diploma -
Harold S. Vincent Highschool