Naymar Roman
Orlando,FL
Summary
Customer service professional with extensive experience at 24-7 Intouch, specializing in complex issue resolution and customer satisfaction enhancement. Bilingual in Spanish and proficient in Microsoft Office, with a strong background in call center operations. Demonstrated leadership abilities foster positive team environments and drive success. Detail-oriented Customer Service Agent with many years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service, and concise communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Agent
24-7 Intouch
Altamonte Springs, USA
10.2019 - 04.2022
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
Cashier/Customer Service
Wendy's
01.2014 - 02.2022
- Serve customers in a fast-paced timely manner.
- Provide a positive environment for both coworkers and customers.
- Handle cash and deposits in a secure manner.
- Cash out merchandise and handle returns as well.
- Resolve any misunderstandings in a professional matter.
Education
High school or equivalent -
Freedom High School
Orlando, FLSkills
- Customer service and support
- Bilingual communication
- Microsoft Office proficiency
- Call center operations
- Cash handling
- Account management
- Computer literacy
- Data entry skills
- Spanish language proficiency
- Leadership abilities
- Office administration experience
- Applied behavior analysis expertise
- Behavioral therapy techniques
- Special education knowledge
Certification
Registered behavior technician, 02/01/23, Present
Timeline
Call Center Agent
24-7 Intouch
10.2019 - 04.2022
Cashier/Customer Service
Wendy's
01.2014 - 02.2022
High school or equivalent -
Freedom High School