Nayo Buchanan
Lynwood,IL
Summary
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Overview
20
20
years of professional experience
Work History
Senior Sales Executive
Endurance Warranty
10.2017 - 09.2023
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Sold extended vehicle contracts to new and established customers.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Outperformed revenue targets by effectively applying various sales techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Quoted prices, credit terms and other bid specifications.
Clerk
Chicago Public School District
08.2003 - 09.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Produced high-quality communications for internal and external use.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided meeting support by taking minutes and dictations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
Education
Business Administration And Management
Florida A & M University
Tallahassee, FLSkills
- Persuasive Selling
- Managing Budgets
- Problem-Solving Techniques
- Sales Presentation
- Team Development
- Sales Development
- Effective Problem-Solving
- Product Promotion
- Best Practices and Tools
- Quality Assurance Understanding
- Client Needs Assessment
- Public Speaking
- Sales Expertise
- Converting Leads
- Staff Management
- Interpersonal and Written Communication
- Cold Calling
- Marketing Understanding
- Sales Proposal Development
Timeline
Senior Sales Executive
Endurance Warranty
10.2017 - 09.2023
Clerk
Chicago Public School District
08.2003 - 09.2010
Business Administration And Management
Florida A & M University
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