Nayoka Campbell
Summary
Goal oriented individual committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Event Usher
AEG Presents
04.2024 - Current
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Received consistent positive feedback from supervisors for exemplary performance in ushering duties.
Associate
Amazon
10.2021 - 12.2023
- Repair damaged packages and labels
- Stow packages for same day delivery and transfer them to drivers
- Maintaining stow and induct rate required by the site.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Ambassador
Alclear LLC
04.2019 - 01.2020
- Manage traffic control in the clear lane
- Ensure members have valid travel documents, answer any questions and concerns they may have
- Enroll new members to the Clear services
- Greet and welcome members to the lane, whilst assisting with directions.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Assisted customers with post-sales support by addressing concerns or issues promptly, ensuring a positive experience that led to future referrals.
Hostess
Top of the Rock
10.2018 - 03.2019
- Gave tours of the facility and communicated technical information to a wide audience
- Greeted customers and clients to create welcoming atmosphere.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Enhanced guest experience by providing exceptional and personalized service during events.
Internship
Henry Street Settlement
08.2018 - 10.2018
- Completed over 300+ hours, 12 weeks of: Leadership training, paid internship, and work readiness in hospitality and customer service.
Education
High School Diploma -
Mount Alvernia High School
Montegobay WI06.2016
Skills
- Crowd control techniques
- Data Entry
- Emergency response readiness
- Active Listening
- Customer Service
- Brand Awareness
- Diverse cultural understanding
- Team player mentality
Timeline
Event Usher
AEG Presents
04.2024 - Current
Associate
Amazon
10.2021 - 12.2023
Ambassador
Alclear LLC
04.2019 - 01.2020
Hostess
Top of the Rock
10.2018 - 03.2019
Internship
Henry Street Settlement
08.2018 - 10.2018
High School Diploma -
Mount Alvernia High School
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