Summary
Overview
Work History
Education
Skills
Websites
Certification
Leadership And Volunteer Work
Timeline
Generic

Nayomi Kumbala

Grand Prairie

Summary

Product Owner with extensive experience at Upbound Group Inc, specializing in Agile methodologies and backlog management. Led initiatives resulting in a 20% increase in user engagement and improved process efficiency through expertise in Jira and data analysis. Focused on fostering collaboration and ensuring strategic alignment across teams to drive product excellence. Experienced Product Owner with a significant background in managing cross-functional teams and overseeing product development from conception to market launch. Strengths include adeptness in Agile methodologies, strategic planning, backlog grooming and stakeholder management. Demonstrated ability to drive product vision while ensuring alignment with business goals has resulted in successful launches and notable market growth in previous roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Owner

Upbound Group Inc
Plano
04.2025 - Current
  • Enabling Services – Implemented a tracking framework for canceled virtual lease cards in LMS and Marqeta portals, improving data accuracy for integrated and unintegrated merchants.
  • Conducted market research to identify emerging trends and opportunities.
  • Core Systems Product – Created and maintained detailed Confluence documentation for core systems, enabling faster onboarding and reducing stakeholder clarification requests; monitored Marqeta program funding balances to ensure uninterrupted service delivery.
  • Payments – Tracked and analyzed daily and monthly transaction volumes across Worldpay, Cash App, Stripe, and internal portals, identifying anomalies that prevented potential processing delays, impacting thousands of transactions monthly.
  • Acima Mobile App Replatforming – Defined user stories and high-level feature requirements, aligning development sprints to deliver a more scalable, user-friendly Acima mobile app.
  • Created detailed user stories and acceptance criteria for development teams.
  • Airfocus Administration – Configured and maintained Airfocus roadmap views, field mappings, and Jira integrations; facilitated idea intake from cross-functional teams, resulting in actionable roadmap items, prioritized for delivery.
  • Communicated product updates and roadmaps to team members regularly.
  • Collaborated with cross-functional teams to prioritize product features.
  • Kofax Replacement Initiative – Led requirements gathering and vendor assessment for Kofax replacement, producing a leadership-ready analysis that accelerated decision-making for a cost-saving initiative projected to reduce expenses by 10% annually.
  • Gathered and analyzed user feedback to refine product development.
  • Facilitated sprint planning and backlog grooming sessions with stakeholders.

Product Owner (Product Administrator)

Dallas Baptist University
Dallas
07.2023 - 04.2025
  • Backlog Management – Owned and refined the CRM (Slate) product backlog, translating business needs into clear, prioritized user stories, aligned with institutional goals.
  • Collaborated with stakeholders to define product vision and requirements.
  • Instructional Design & Enablement – Produced digital learning materials, process guides, and workflow documentation, reducing onboarding time for staff and students by 25%.
  • Digital Experience Enhancement – Designed and deployed targeted marketing content and CRM email templates, increasing prospective student engagement rates by 20%.
  • Testing and Quality Assurance – Partnered with QA to validate new CRM features and integrations, ensuring defect-free deployments, and improved user satisfaction.
  • Data Management & Compliance – Optimized data tracking workflows in Slate CRM, reducing reconciliation errors by 30%, and strengthening compliance with financial reporting standards.
  • Cross-Functional Alignment – Collaborated with IT, admissions, and finance teams to ensure seamless data integration, aligning product initiatives with organizational strategy.
  • Prioritized product backlog based on user needs and strategic goals.

Business Analyst (Project Engineer)

Blessy Electricals
Hyderabad
04.2017 - 04.2023
  • Requirements Gathering & Analysis – Partnered with Indian Railways stakeholders to capture functional and technical requirements for LED signaling systems, ensuring alignment with passenger visibility and real-time information goals.
  • Product Innovation & Solution Design – Led the design and deployment of LED signaling systems, improving passenger visibility by 60%, and delivering timely train information across multiple stations.
  • Sprint & Release Planning – Coordinated development sprints and feature releases, streamlining delivery timelines, and reducing deployment delays.
  • Cost & Process Optimization – Delivered 15% cost savings through project budget optimization, and implemented a financial documentation framework that improved data organization by 33%.
  • Stakeholder Engagement – Acted as the primary liaison between engineers, railway officials, and end-users to ensure solution requirements were met, and issues were addressed proactively.
  • Training & Change Enablement – Developed instructional materials and facilitated hands-on training sessions for railway staff, ensuring smooth adoption and ongoing operation of LED signaling equipment.

Business Analyst (RMA Product Associate)

DHL Logistics
Hyderabad
10.2015 - 04.2016
  • Process Improvement & Documentation – Analyzed and optimized RMA workflows, enhancing return product tracking accuracy by 15% through improved documentation and process controls.
  • Data Analysis & Quality Control – Conducted detailed quality assessments and root cause analysis, reducing product discrepancies by 18%, and improving overall service reliability.
  • Analyzed logistics data to identify trends and improve operational processes.
  • Developed business requirements for software enhancements and system integrations.
  • Documented processes and procedures to ensure compliance with company standards.
  • Trained team members on best practices for data analysis and project execution.

Education

Master of Science - Information Technology And Managemnet

Dallas Baptist University
Dallas, TX
05-2025

Skills

  • Agile and Scrum
  • Backlog management
  • Sprint planning
  • airfocus
  • Jira
  • Confluence
  • CRM and product tools
  • Slate
  • Salesforce
  • A/B testing
  • Usability testing
  • Digital strategy
  • Product roadmap
  • Market research
  • User engagement analytics
  • Programming and tools
  • Python
  • SQL
  • MySQL
  • R
  • MS Excel (advanced)
  • Digital design
  • Cross-functional collaboration
  • Agile methodology
  • User story development
  • Digital marketing
  • Documentation skills
  • Product management
  • Data analysis
  • Canva
  • Figma
  • Marqueta

Certification

  • Certified Scrum Product Owner (CSPO)
  • Practice Exam for AIPMM Certified Product Manager (CPM)
  • IBM Product Management: An Introduction
  • Initial Product Strategy and Plan
  • Foundations & Stakeholder Collaboration
  • Introduction to Agile Development and Scrum
  • Google Analytics Fundamentals Certification
  • Generative AI Overview for Project Managers
  • Product Management Essentials
  • The Basics of Scrum | Disciplined Agile | Fundamentals of Predictive Project Management

Leadership And Volunteer Work

  • Student Ambassador, MSITM, Dallas Baptist University, 01/01/24, Present
  • Breast Cancer Support Liaison, Pink Crusaders, Hyderabad, India, 10/01/22, 10/31/22

Timeline

Product Owner

Upbound Group Inc
04.2025 - Current

Product Owner (Product Administrator)

Dallas Baptist University
07.2023 - 04.2025

Business Analyst (Project Engineer)

Blessy Electricals
04.2017 - 04.2023

Business Analyst (RMA Product Associate)

DHL Logistics
10.2015 - 04.2016

Master of Science - Information Technology And Managemnet

Dallas Baptist University

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Nayomi Kumbala