Nay'Oni Harper
Milwaukee ,WI
Summary
Dynamic team leader with proven success at Cafe Zupas in enhancing workflow efficiency and fostering collaboration. Skilled in conflict resolution and staff training, I excel in building relationships and motivating teams. Committed to quality improvement and achieving project goals, I bring strong analytical thinking and cash handling expertise to drive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Cafe Zupas
04.2025 - Current
- Supported daily operations by effectively communicating with team members and management.
- Assisted in training new team members on operational procedures and best practices.
- Resolved customer inquiries promptly, ensuring a positive experience for all patrons.
- Monitored cleanliness and organization of work areas, promoting a safe environment for the team.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Fashion TA
Walmart
04.2025 - 10.2025
- Developed strong relationships with colleagues to promote teamwork and communication
- Adapted quickly to changing priorities, ensuring consistent support for project deadlines
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Resolved issues quickly to maintain productivity goals.
Cashier/Clerk
CVS
08.2024 - 01.2025
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and returns accurately to ensure customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Journeys Shoes
06.2024 - 08.2024
- Assisted customers in product selection and provided product knowledge support.
- Maintained organized sales floor and ensured merchandise was displayed effectively.
- Collaborated with team members to achieve store goals and enhance customer experience.
- Engaged with customers to address inquiries and resolve issues promptly.
- Learned company policies and procedures to provide accurate information to customers.
- Demonstrated adaptability by quickly learning new products and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Milwaukee Academy of Science
Milwaukee, WISkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Performance improvement
- Analytical thinking
- Goal setting
- Quality improvement
- Conflict resolution
- Safety
- Relationship building
- Cash handling
- Flexible schedule
- Sales expertise
Certification
StateFoodSafety
Additional Information
Babysitting, Milwaukee, WI - BabySitter
8/12/2019- Present
●
Cultivate a fun environment for children ages 1-8 to play, learn, grow and feel welcomed.
Fosters a friendly and safe environment where kids can trust me and be themselves.
Establishes and maintains a careful and behaved environment for all children,
ensuring the safety and well-being of all children in my care.
Timeline
Team Member
Cafe Zupas
04.2025 - Current
Fashion TA
Walmart
04.2025 - 10.2025
Cashier/Clerk
CVS
08.2024 - 01.2025
Sales Associate
Journeys Shoes
06.2024 - 08.2024
High School Diploma -
Milwaukee Academy of Science