NAYOUNG Anna OH
Richmond Hill,USA
Summary
Accomplished Healthcare Administrative Leader with over 7 years of experience in Home Health, Hospice, Private Duty, and Pediatric ABA clinic operations. Manages HR, compliance, billing, scheduling, and administrative functions while ensuring regulatory adherence and optimizing revenue cycles. Lean Six Sigma Black Belt certified, specializing in data-driven performance improvement and operational efficiency.
Overview
15
15
years of professional experience
Work History
Administrative Manager
Hope ABA
Richmond Hill, GA
08.2023 - Current
- Managed all administrative functions as sole administrator for pediatric ABA clinic, ensuring smooth operations and supporting staff and clients.
- Oversee HR operations including recruitment, onboarding, compliance documentation, and employee support.
- Coordinate provider and client scheduling to maximize productivity and reduce service gaps.
- Directed billing operations, overseeing insurance verification, claims management, and revenue cycle follow-up to maintain financial integrity.
- Ensure compliance with state, federal, and payer regulations through internal audits and documentation oversight.
- Acted as primary liaison among families, therapists, and insurance representatives, facilitating effective communication and service delivery.
- Implement workflow improvements to increase efficiency and enhance customer satisfaction.
- Oversaw daily operations and administrative functions for behavioral therapy services.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Identified and solved problems to enhance management and business direction.
- Organized meetings between executives and outside vendors or clients.
- Supported staff through in-service training, providing mentorship and additional resources.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Director of Operations
THA Group
Savannah, GA
01.2020 - 08.2023
- Led multi-department operations for Home Health, Hospice, and Private Duty divisions.
- Drove operational improvements using Lean Six Sigma methodologies.
- Directed Quality Assurance and Performance Improvement (QAPI) initiatives and chart audits.
- Managed onboarding, payroll processing, EMR reporting, compliance documentation, ensuring streamlined operations.
- Oversaw admissions tracking, scheduling, recertifications, regulatory timelines to maintain operational efficiency.
- Collaborated with finance department on Medicare, Medicaid, commercial insurance processes to optimize reimbursement.
- Prepared for and responded to State Surveys including corrective action planning.
Assistant Teacher
First Christian Academy
Richmond Hill, GA
01.2019 - 01.2020
- Facilitated engaging learning experiences for diverse student groups.
- Supported students with individual learning needs and behavioral challenges.
- Assisted lead teacher in daily classroom activities and lesson planning.
- Assisted with curriculum preparation in the classroom and classroom management to enhance learning environment.
- Supervised and engaged children during daily daycare activities 2–3 year-old children in daily activities at daycare.
Executive Assistant / Assistant Investment Consultant
L-Stone (Access America Investment LLC)
Seoul, Korea
01.2015 - 01.2019
- Delivered comprehensive administrative support to executives, facilitating smooth operations.
- Coordinated international investment seminars and executive visitations, enhancing global investor relations.
- Provided executive-level administrative support to company leadership.
- Translated Korean-English business documents and communications, ensuring clarity in cross-cultural interactions.
Bookkeeper
Painted Door Thrift Store (USAG Humphreys)
, Korea
04.2015 - 04.2016
- Recorded financial transactions accurately, contributing to a smooth annual external audit.
- Managed accounts payable and receivable, supporting efficient operations at Painted Door Thrift Store.
- Processed daily cash transactions and maintained accurate financial records.
- Reconciled bank statements with store accounts regularly, ensuring financial accuracy and integrity.
Consignment Clerk
Painted Door Thrift Store (USAG Humphreys)
, Korea
04.2015 - 04.2016
- Oversaw daily consignment operations for military community, ensuring service efficiency.
- Ensured inventory accuracy, offering actionable recommendations to leadership for operational improvements.
- Processed consignment items for display and sale at community thrift store.
- Assisted customers in locating and purchasing donated goods efficiently.
- Managed inventory by organizing incoming donations and tracking sales.
Nursing / CNA Clinical Experience
01.2012 - 01.2015
- Conducted clinical rotations in nursing homes, behavioral health centers, and hospitals, providing hands-on patient care and support.
- Supported patients in their daily routines to enhance their overall well-being. with their daily activities to enhance their well-being with daily living activities in various healthcare settings.
- Assisted patients with daily living activities and personal care needs.
- Assisted patients with daily living activities in various healthcare settings.
- Maintained patient records and updated information accurately.
Education
Master of Healthcare Administration -
University of Scranton
Bachelor of Business Administration -
Columbia College
Certified Nursing Assistant (CNA) -
Savannah Technical College
Licensed Practical Nursing Coursework -
Savannah Technical College
Skills
- Human resources management
- Billing operations
- Compliance auditing
- EMR reporting
- Workflow improvement
- Regulatory compliance
- Customer relationship management
- Scheduling optimization
- Quality assurance
- Performance improvement
- Problem solving
- Effective communication
- Team building
- Process improvement
- Performance evaluations
- Records management
- Office management
- Event planning
- Hiring and training
- Project management
- HR support
- Scheduling
- Office supervision
- Customer service management
- Administrative improvement
- Office administration
- Business administration
- Administrative management
- HR operations
- Compliance management
Timeline
Administrative Manager
Hope ABA
08.2023 - Current
Director of Operations
THA Group
01.2020 - 08.2023
Assistant Teacher
First Christian Academy
01.2019 - 01.2020
Bookkeeper
Painted Door Thrift Store (USAG Humphreys)
04.2015 - 04.2016
Consignment Clerk
Painted Door Thrift Store (USAG Humphreys)
04.2015 - 04.2016
Executive Assistant / Assistant Investment Consultant
L-Stone (Access America Investment LLC)
01.2015 - 01.2019
Nursing / CNA Clinical Experience
01.2012 - 01.2015
Master of Healthcare Administration -
University of Scranton
Bachelor of Business Administration -
Columbia College
Certified Nursing Assistant (CNA) -
Savannah Technical College
Licensed Practical Nursing Coursework -
Savannah Technical College